HELNA SONY
KINGTON,Canada
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Mercury Bar and Lounge
Kingston, ON
02.2025 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Line Cook
toast and jam
Kingston
08.2024 - 05.2025
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Maintained accurate records of daily production sheets including waste logs.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Line Cook
Red house west
Kingston, ON
10.2020 - 03.2025
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Performed basic knife skills such as dicing onions or slicing meats.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Cashier
Parkway Groceries
Kingston, ON
03.2023 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
Server
Tulips and Maple
Kingston, ON
03.2023 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
Line Cook
east side marios
Kingston, ON
03.2022 - 01.2023
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Stocked and restocked kitchen supplies as needed.
House Keeper
Delta Marriott waterfront
Kingston, ON
06.2019 - 10.2020
- Followed safety procedures when handling hazardous materials.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Interacted pleasantly with clients and guests when performing daily duties.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Education
Hospitality Management And Tourism
St. Lawrence College
Kingston, ON04.2021
Skills
- Daily specials memorization
- Relationship management
- Effective communication
- Health standards compliance
- Food safety practices
- Special dietary requirements
- Dietary restrictions knowledge
- Food inspection
- Safe food handling
- Positive guest interactions
- Order management
- Problem solving
- Team collaboration
- Time management
Certification
- safecheck advanced food safety certification
- smart serve certification- smart serve ontario
Availability
Full-time position
Timeline
Server
Mercury Bar and Lounge
02.2025 - Current
Line Cook
toast and jam
08.2024 - 05.2025
Cashier
Parkway Groceries
03.2023 - 04.2024
Server
Tulips and Maple
03.2023 - 01.2024
Line Cook
east side marios
03.2022 - 01.2023
Line Cook
Red house west
10.2020 - 03.2025
House Keeper
Delta Marriott waterfront
06.2019 - 10.2020
Hospitality Management And Tourism
St. Lawrence College
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