HELLY PATEL

Scarborough,Canada

Summary

Detail-oriented IT Professional and Computer Science Graduate with a strong foundation in cloud computing, networking and system administration. Recently completed PGD in Business Information Technology, complementing a bachelor's degree in computer science. Proficient in designing and implementing cloud-based solutions and managing connected systems. Eager to leverage technical expertise and problem-solving skills in an entry-level Technical Support or Network Systems role.

Overview

years of professional experience

Work History

Customer service and Operations Supervisor

Shelby’s Legendary Shawarma

Oshawa, Ontario

01.2025 - Current

Provided front-line support in a fast-paced environment, resolving issues quickly and effectively
Demonstrated strong troubleshooting and problem-solving skills under pressure
Trained and onboarded new staff, ensuring smooth operations
Managed scheduling, coordination, and daily operations
Maintained clear communication to ensure high-quality service

Cloud Engineer

1Rivet

Valsad, Gujarat

04.2023 - 11.2023

Implemented cloud solutions for development and deployment processes.
Collaborated with teams to troubleshoot cloud-related issues promptly.
Assisted in managing cloud infrastructure and resources effectively.
Monitored system performance and security in cloud environments.
Participated in team meetings to discuss project requirements and updates.
Configured, monitored, and maintained cloud infrastructure such as virtual machines, networks, and storage.
Collaborated with architects and engineers to design networks, systems and storage environments that reflected business needs, security specifications, and service level requirements.

Education

Business Information Technology - Postgraduate Certificate -

Seneca Polytechnic

Toronto, ON

Bachelor - computer science

DUIAS

Gujarat, IN

Skills

Systems: Comfortable working with Windows and Linux (Ubuntu, CentOS) environments, including installation, configuration, and basic system administration tasks Experience supporting systems in AWS-based environments
Networking: Good understanding of networking concepts such as TCP/IP, DNS, DHCP, and subnetting, with hands-on experience troubleshooting connectivity and performance issues Familiar with routing and switching fundamentals
Cloud & Virtualization: Familiar with AWS cloud concepts and basic cloud integration Experience using VirtualBox to create and manage virtual machines for testing and learning purposes
Databases: Experience working with MySQL and Microsoft SQL Server, including writing queries, managing data, and designing databases using ER modeling and normalization Basic exposure to NoSQL and Big Data concepts

Programming: Working knowledge of JavaScript (Nodejs, Express) for web applications, along with Python and Bash for scripting and automation Familiar with HTML and CSS for building simple front-end interfaces
Security: Understanding of core security concepts such as access control, authentication, and data protection Familiar with common vulnerabilities like SQL Injection (SQLi) and Cross-Site Scripting (XSS)
IT Service Management & Project Management: Familiar with ITIL 4 concepts including incident and change management Basic understanding of project management practices (PMBOK), including planning, coordination, and documentation
Tools: Experience using PowerShell for basic automation, Wireshark for network troubleshooting, Git for version control, and Microsoft Office for documentation and reporting

Timeline