Helly Parikh
Kitchener,ON
Summary
Dynamic customer service professional known for effectively managing high volumes of inbound calls while consistently achieving exceptional customer satisfaction ratings. Demonstrated expertise in project management and team collaboration, fostering a positive work environment. Dedicated to continuous learning and adapting to industry trends to drive organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Etech Global Services
Vadodara, India
02.2023 - 02.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
Volunteer
AVATAR CA Conference
Vadodara, India
06.2022 - 09.2022
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Greeted guests and offered assistance in finding specific departments or personnel.
Education
Post-Graduate Certificate - Financial Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2024
Bachelor of Commerce - Commerce
The Maharaja Sayajirao University of Baroda
06-2022
Skills
- Time management
- Team-Oriented Approach
- Microsoft Office expertise
- Multitasking and organization
- Customer relationship management (CRM)
- Recordkeeping strengths
- Leadership qualities
- Problem-solving
Certification
- Information Technology Training Certificate
- Orientation Training Certificate
- INFUTRO Volunteer Appreciation Certificate
Timeline
Customer Service Representative
Etech Global Services
02.2023 - 02.2024
Volunteer
AVATAR CA Conference
06.2022 - 09.2022
Post-Graduate Certificate - Financial Technology
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Commerce
The Maharaja Sayajirao University of Baroda
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