Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helly Mehta

Brampton,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

The Nationwide Group
06.2023 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.

International Student Counselor

Enbee Education Centre (EEC), India
02.2020 - 06.2023
  • Conducted comprehensive orientation sessions for newly admitted international students, acclimating them to campus life successfully.
  • Assisted in increasing enrollment numbers by actively recruiting highly qualified international candidates.
  • Navigated complex government regulations efficiently, resolving issues related to visas or employment authorization documents promptly.
  • Coordinated travel arrangements effectively, ensuring timely arrival of new international students at the beginning of each semester or term.
  • Developed strong relationships with prospective students through consistent communication and outreach efforts.

Education

BBA - Marketing Management - Customer Relationship Marketing

S P University
Gujarat, India
05.2017

Skills

  • Customer Service
  • Good communication skills
  • Crisis Management
  • Problem-Solving
  • Attention to Detail
  • Customer Relationship Management (CRM)
  • Process Optimization
  • Follow-up skills
  • Cross-cultural communication
  • Calm and Professional Under Pressure

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Customer Service Specialist

The Nationwide Group
06.2023 - Current

International Student Counselor

Enbee Education Centre (EEC), India
02.2020 - 06.2023

BBA - Marketing Management - Customer Relationship Marketing

S P University

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Helly Mehta