Helly Joshi
Scarborough,Canada
Summary
Organized and results-driven professional with extensive experience in IT US Healthcare, specializing in implementing EHR/EMR with project management methodologies. Experienced with coordinating multifaceted projects from inception to completion. Utilizes strategic planning and resource allocation to drive project success. Track record of fostering team collaboration and maintaining open communication with stakeholders to meet project milestones.
Overview
8
8
years of professional experience
Work History
ASSOCIATE PROJECT MANAGER
R1 RCM Global Pvt Ltd
01.2023 - 11.2023
- New projects capacity planning, budget planning, and implementation of EMR/HER for in-house software
- Assisted with planning, tracking, monitoring, documenting, and reporting on various aspects of projects using project software and tools
- Acted as a liaison to interpret and communicate clinical and non-clinical data requirements from stakeholders to the Epic project team, enabling the design of optimized workflows to enhance system adoption
- Worked with the Leadership Team to manage financial tracking and reporting of project budgets
- Recorded and monitored project and operational issues from discovery through resolution, maintaining an issues log
- Conducted thorough data analysis and presented actionable insights to executive leadership, influencing strategic decision-making
- Collaborated with stakeholders to define project scope, objectives, and deliverables for major system implementations
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
SENIOR BUSINESS ANALYST
Tech Mahindra
11.2021 - 12.2022
- Identify all the requirements for the EMR/EHR implementation of EMR in patient scheduling and registration module as per the ITIL framework and EPIC ecosystem service delivery lead
- Used project management standards and procedures and operational best practices to coordinate projects, operational tasks, reporting, and documentation
- Participated in workstreams related to integrated testing, validation and user acceptance testing (UAT) to ensure functionality and performance meet organizational standards
- Conducted in-depth business process reviews, identified gaps, and recommended process improvements, leading to a 15% reduction in operational costs
- Patient information security and HIPAA requirements in day-to-day life
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Generated ad-hoc reports to evaluate specific business requirements.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
QUALITY ANALYST/COMPLIANCE
GeBBS Healthcare Solutions
09.2017 - 11.2021
- Compliance training and development in induction, ISO27001, HIPAA, HITRUST, Risk Assessment, HL7
- Assist with projects close out with transition managers
- Monitoring client calls and emails for errors, feedback, and appreciation, making sure of customer's feedback consideration for EMR/HER queries
- SQL query generation for possible solutions for doctors, nurses and other healthcare professionals
- Review and report on production and status of projects for Epic, Meditech and Allscripts
- Analyzed quality and performance data to support operational decision-making.
- Analyzed user feedback to inform future testing strategies, aligning efforts more closely with customer expectations.
Certified Medical Coder
Eli Research India Pvt Ltd
07.2016 - 06.2017
- ICD-10, CPT and HCPCS Coding, Denial management, Scrubbing of CPT codes, Training on updates
- Maintaining accuracy level of coding, assuring quality for all the Codes as per documentation in multi-specialty coding
- Authorizations, Billing, Project Establishment, Ensuring the accuracy of diagnosis and procedure coding as documented
- Working with the project managers to get the new project sign off, Medicare, Medicaid and commercial projects
Medical Coder
Advantmed
11.2015 - 03.2016
- Review of medical records and clinical documentation, Reconciliation of bills, Validate the ICD-10 codes, Current Procedural Terminology (CPT) codes and HCPCS, Hedis Projects, ACO Projects and Denial Projects
- Worked with coworkers to complete tasks
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
Education
Post Graduate Certificate Program - Project Management
Centennial College- Progress Campus
04-2025
Post Graduate Certificate Program - Strategic Management
Centennial College- Progress Campus
08-2024
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
Indian Institute of Management
Raipur, Chhattisgarh01.2023
BACHELOR OF TECHNOLOGY - BIOTECHNOLOGY
Dr. D. Y. Patil Biotechnology and Bioinformatics.
Pune, Maharashtra07.2015
Skills
- HL7
- ITIL Framework
- ISO27001
- Data Analysis
- Excel
- Data visualization
- Microsoft Project
- Pursuing PMP Certification
- Agile and Scrum
- JIRA, Confluence, ASANA
- End-to-end project deliveries
- Stakeholder Management
- Task delegation
- Project scheduling
- Meeting facilitation
- Scrum framework
- Project planning
- Resource utilization planning
- Root-cause analysis
- Iterative change management
- Work Planning and Prioritization
- Earned value analysis
- Cost analysis
- Strategic planning
Languages
English
Full Professional
Hindi
Full Professional
Timeline
ASSOCIATE PROJECT MANAGER
R1 RCM Global Pvt Ltd
01.2023 - 11.2023
SENIOR BUSINESS ANALYST
Tech Mahindra
11.2021 - 12.2022
QUALITY ANALYST/COMPLIANCE
GeBBS Healthcare Solutions
09.2017 - 11.2021
Certified Medical Coder
Eli Research India Pvt Ltd
07.2016 - 06.2017
Medical Coder
Advantmed
11.2015 - 03.2016
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
Indian Institute of Management
BACHELOR OF TECHNOLOGY - BIOTECHNOLOGY
Dr. D. Y. Patil Biotechnology and Bioinformatics.
Post Graduate Certificate Program - Project Management
Centennial College- Progress Campus
Post Graduate Certificate Program - Strategic Management
Centennial College- Progress Campus
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