Hellen Wang
Toronto,ON
Summary
Reliable and well-versed in assisting guests with technical, transactional, and personal matters. An enthusiastic candidate with combined organizational skills and polished customer service.
Overview
2
2
years of professional experience
Work History
Front Desk Operator
Eagle View Dental
05.2023 - 09.2023
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Executive Event Leader
Elgin Park Secondary's Peer Leadership Council
09.2021 - 06.2023
- Communicated with school administration
- Worked alongside council presidents to plan event structures
- Trained and supervised event staff/student volunteers to complete tasks on time.
- Organized and overlooked school-wide events (holiday celebration, performances, guest speakers, etc.)
Volunteer
S.U.C.C.E.S.S.
06.2022 - 03.2023
- Coordinated and managed volunteer activities for community service projects.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Developed strong interpersonal, leadership, and organization skills
Education
Life Sciences
University of Toronto
Toronto, ONSkills
- Phone and Email Etiquette
- Effective Planning
- Hospitality service expertise
- Teamwork and Collaboration
- Project management abilities
Languages
English
Native or Bilingual
French
Professional Working
Chinese (Mandarin)
Professional Working
Timeline
Front Desk Operator
Eagle View Dental
05.2023 - 09.2023
Volunteer
S.U.C.C.E.S.S.
06.2022 - 03.2023
Executive Event Leader
Elgin Park Secondary's Peer Leadership Council
09.2021 - 06.2023
Life Sciences
University of Toronto
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