Hellen Omalla
Regina,Canada
Summary
Dedicated housekeeper with over 3 years record of success in field and devotion to promoting sales by giving guests positive experiences with each visit. Successful at empowering employees to operate independently.
Overview
10
10
years of professional experience
Work History
Housekeeping/Server Assistant
College Park II Retirement Residence
05.2024 - Current
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
House Keeping
Nomads Hotel
01.2020 - 11.2023
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness
- Conducted general housekeeping functions such as removing spills and organizing supplies
- Verified proper posting and good condition of sanitation and housekeeping signage as indicated by company policy, industry standards and regulatory requirements
- Resolved complaints regarding housekeeping and room service
- Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services
- Monitored in-house inventory and performed basic bookkeeping tasks
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing client's rooms
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff
- Collaborated with maintenance and housekeeping teams.
Receptionist
SISDO Microfinance
11.2014 - 12.2019
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints and directed incoming calls to correct offices
- Managed over 400 customer calls per day, answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Restocked supplies and submitted purchase orders to maintain stock levels
- Confirmed appointments, communicated with clients, and updated client records
- Maintained confidentiality of information regarding clients and company
- Kept reception area clean and neat to give visitors positive first impression
- Handled cash transactions and maintained sales and payments records accurately
- Assisted with onboarding new clients and securing paperwork completion
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Post Graduate Certificate-Business Management - Business Management
Saskatchewan Polytechnic
Moose Jaw, Saskachewan12.2024
Bachelor of Commerce (Canadian Bachelor Equivalent - WES Canada) - Business Management
Technical University of Kenya
Nairobi, Kenya12.2015
Diploma in Business Administration - Business Administration
Technical University of Kenya
Nairobi, Kenya12.2011
High School Diploma - undefined
Kangemi High School
Nairobi, Kenya11.2007
Skills
- File and Record Keeping
- Attention to detail
- Time management
- Organization
- Cleaning techniques and procedures
- Knowledge of cleaning chemicals and supplies
- Teamwork
- Communication skills
- Problem-solving skills
- Adaptability and flexibility
- Maintenance recordkeeping
- Willing to Learn
- Safe Food Handling
Languages
English
Timeline
Housekeeping/Server Assistant
College Park II Retirement Residence
05.2024 - Current
House Keeping
Nomads Hotel
01.2020 - 11.2023
Receptionist
SISDO Microfinance
11.2014 - 12.2019
Post Graduate Certificate-Business Management - Business Management
Saskatchewan Polytechnic
Bachelor of Commerce (Canadian Bachelor Equivalent - WES Canada) - Business Management
Technical University of Kenya
Diploma in Business Administration - Business Administration
Technical University of Kenya
High School Diploma - undefined
Kangemi High School
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