Hellen Gomez
Montréal,Canada
Summary
Experienced Business Analyst skilled in identifying and solving business problems through data analysis, project management, and strategic planning. Effective communicator able to engage stakeholders at all levels.
Experienced professional adept at improving operational efficiency and driving growth through innovative strategies and process improvements. Skilled in utilizing Excel, Power BI, MS Project, Visio, JIRA, ERP, and CRM platforms.
Overview
18
18
years of professional experience
Work History
Business Analyst - Systems Expert
Gecko Alliance
Montreal, Canada
01.2022 - Current
- Plan and manage the analysis of complex business problems to be solved with automated systems
- Provide technical assistance in identifying, evaluating, and developing systems and procedures that were cost-effective and met user requirements
- Manage testing system changes
- Work with cross-functional business teams to facilitate alignment around project issues and define best practice business processes
- Understand system capabilities and business requirements, and drive standard & scalable solutions
- Anticipate risks and mitigating them before they become serious
- Assist with Business Process Mapping and gap analysis, project scoping, planning, and scheduling
- Be a communication focal point providing coordination for IT/Business Systems projects
CRM Business Consultant
Solutions Metrix - Certified CRM Partner (Microsoft, Oracle, Salesforce & SugarCRM)
Montreal, Canada
09.2018 - 01.2022
- Responsible for requirements documentation related to IT projects and enhancement requests in coordination with business users, management, and IT resources
- Works closely with business partners and IT team, especially the assigned Project Manager and Product owner in an Agile environment to support the on-time, on-budget delivery of changes
- Identify user needs from user requests and develop strategies by which to meet those needs
- Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs
- Expert in CRM functionality, capabilities, and configuration, participate in solution design, system configuration, testing, implementation, and support, and ensure that client requirements are successfully implemented
- Support clients in adopting new software capabilities by providing training to end users and assisting with post-deployment activities
Process and Materials Coordinator in Manufacturing, Assembly & Quality
Averna
Région de Montréal, Canada
09.2017 - 09.2018
- Challenged with increasing product quality, improving process flow, and reducing costs
- Served on IT and quality assurance team, developing guidelines and procedures to improve standards and performance
- Manage the merge and the migration of Microsoft Solomon and internal applications content into the new Microsoft Dynamics 365 platform, providing estimates and visibility regarding the status of the objects and communicates with users, team members, and project manager regarding project or issue status and/or potential problems
- Work directly with internal customers to analyse, and document existing business processes and Standard Operating Procedures (SOP)
- Identify and gather business requirements, using use cases, data modeling, process modeling, context diagrams, and systems diagrams
- Drive the effective transition of requirements to delivery and development consultants, ensuring a clear and complete understanding of the requirements for a successful delivery to end customer
Operation Assistant, IC Assembly
Averna
Montreal, Canada
03.2016 - 09.2017
- Provide operational support to Manufacturing and the Global Support department with their customer account relationships
- Developed various production related reports to update management on production progress and status
- Ensured a high level of customer service, in accordance with the Customer Support RMA Team objectives
- Maintaining manufacturing ERP data integrity, Bill of Materials, Engineering Change Requests, and Engineering change order
Cargo Warehouse Agent
Swissport
St. John's, Canada
07.2015 - 03.2016
- Assists clients with shipping and receiving material at docks
- Verify manifests, bills of lading and airwaybills to determine work procedures for accepting or releasing cargo
- Assist in Ramp loading and unloading of baggage and cargo
- Working with a variety of machinery and equipment, including baggage loader belts, and small baggage cart tugs
Project Manager
DROMADAIRE GÉO-INNOVATIONS INC.
Région de Montréal, Canada
12.2014 - 08.2015
- Delivered leading GIS software that shortened processes from weeks to minutes, to hydroelectric companies for reading and analyzing satellite images
- Responsible for identifying and securing project resources and managing project schedules and budget to ensure that the project is delivered on time, on budget and within agreed to scope, meeting or exceeding customer expectations
- Helped manage each phase of the software development lifecycle (SDLC) - from requirements definition, solutions design and testing (UML models) through implementation, acceptance, training and support
- Ensured defect-free releases through careful planning, testing and QA efforts
Purchasing Assistant - Internship
Cartouches Certifiées
Région de Montréal, Canada
05.2014 - 08.2014
- Developed and implemented purchasing and inventory management policies and procedures
- Assisted buyer on special projects focusing on cost reduction initiatives and process improvement
- Monitored demand and sales of items
- Analyzed data to monitor and ensured KPIs inventory turn, slow/no move inventory, inventory accuracy
IT Project Analyst
Banco de Occidente
Bogota, Colombia
05.2008 - 05.2011
- Responsible for gathering requirements from the client, creating test scripts, conducting user acceptance testing, implementing the design, and providing database support of the entire application performing roles developer, tester, and analyst at various times on the project
- Assists in gathering information from users, defining issues and analyzing results in order to design systems and procedures for process improvement and process standardization
- Coordinated the development of end user training, testing, and deployment schedules for a global software release
- Collaborated with external clients and internal project teams (10+ people) to provide high-quality and timely deliverables within project scope and contractual obligations
Process Engineer
Consejo Colombiano de Seguridad - CCS
Bogota, Colombia
12.2006 - 05.2008
- Understood processes in detail, implemented process and equipment modifications to obtain continuous improvement and ease of operations
- Designed and developed strategic dashboards and strategic maps following the Balance Scorecard approach
- Reduced cycle time of process bottleneck by 80% through modification of plant layout and materials
Junior Industrial Engineer - Internship
Consejo Colombiano de Seguridad - CCS
Bogota, Colombia
06.2006 - 12.2006
- Developed and maintained time standards and calculations for every process in schedule
- Responsible for transferring material from inventory to job cost
- Internal auditor for ISO 9001 quality management system
- Built process engineering indicators
- Efficiently used Excel to store data and create formulas
Education
Méthodes Agiles - SCRUM Product Owner II - Project Management
Collège de Maisonneuve
10.2024
Méthodes Agiles - SCRUM Product Owner I -
Collège de Maisonneuve
09.2024
Certified Sugar Administration Specialist - Customer Service Management
SugarCRM University
01.2022
Master - Technology Project Management, Project Management
Université de Montréal - Ecole polytechnique de Montréal
01.2015
Engineer's Degree - Industrial Engineering
Universidad Central (CO)
01.2007
Skills
- Business solutions development
- ERP & CRM Systems
- Project Management
- Business Process Improvement
- Requirements Gathering
- Cost-benefit analysis
Websites
Languages
English
Full Professional
French
Full Professional
Spanish
Native/ Bilingual
Timeline
Business Analyst - Systems Expert
Gecko Alliance
01.2022 - Current
CRM Business Consultant
Solutions Metrix - Certified CRM Partner (Microsoft, Oracle, Salesforce & SugarCRM)
09.2018 - 01.2022
Process and Materials Coordinator in Manufacturing, Assembly & Quality
Averna
09.2017 - 09.2018
Operation Assistant, IC Assembly
Averna
03.2016 - 09.2017
Cargo Warehouse Agent
Swissport
07.2015 - 03.2016
Project Manager
DROMADAIRE GÉO-INNOVATIONS INC.
12.2014 - 08.2015
Purchasing Assistant - Internship
Cartouches Certifiées
05.2014 - 08.2014
IT Project Analyst
Banco de Occidente
05.2008 - 05.2011
Process Engineer
Consejo Colombiano de Seguridad - CCS
12.2006 - 05.2008
Junior Industrial Engineer - Internship
Consejo Colombiano de Seguridad - CCS
06.2006 - 12.2006
Méthodes Agiles - SCRUM Product Owner II - Project Management
Collège de Maisonneuve
Méthodes Agiles - SCRUM Product Owner I -
Collège de Maisonneuve
Certified Sugar Administration Specialist - Customer Service Management
SugarCRM University
Master - Technology Project Management, Project Management
Université de Montréal - Ecole polytechnique de Montréal
Engineer's Degree - Industrial Engineering
Universidad Central (CO)
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