Hellen Bunguke
Winnipeg,MB
Summary
Businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable candidate committed to helping clients meet financial goals. Extensive experience developing and implementing investment strategies tailored to clients' individual needs and objectives. Passionate about providing sound financial advice and helping clients reach financial goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora
01.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Trained new staff in product knowledge and customer service protocols.
- Followed up with customers to increase satisfaction with purchases and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Financial Advisor
Royal Bank Of Canada, RBC
09.2022 - 01.2023
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Facilitated new client onboarding process and investment account setup.
- Helped clients make informed decisions about financial future.
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Generated monthly reports on customer activity and customer feedback.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Executed wire transfers, stop payments and account transfers.
Expediter/Barista and Hostess
Stella's Au CCFM/Pembina
05.2018 - 11.2022
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted preparation of food plates, overseeing quality and appearance.
- Trained new expeditors and food runners according to company policies and standards.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted customers with carry-out service.
- Maintained speed of service for food orders while minimizing errors and complaints.
Customer Service Representative
DHL
11.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
SkipTheDishes Restaurant Services
01.2020 - 04.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
Education
Bachelor of Arts - Environmental Design
University of Manitoba
Winnipeg05.2025
Skills
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Team Player
- Warm and Welcoming
- Flexible and Adaptable
- Paperwork Management
- Sales Closing
- Customer Needs Assessment
- Quality Assurance
- Sales Coordination
- Money Transfer Systems
- Microsoft Office
- Fluent in French
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Beauty Advisor
Sephora
01.2023 - Current
Financial Advisor
Royal Bank Of Canada, RBC
09.2022 - 01.2023
Customer Service Representative
DHL
11.2021 - 05.2022
Customer Service Representative
SkipTheDishes Restaurant Services
01.2020 - 04.2022
Expediter/Barista and Hostess
Stella's Au CCFM/Pembina
05.2018 - 11.2022
Bachelor of Arts - Environmental Design
University of Manitoba
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