Hellen Appiah
Richmond Hill,ON
Summary
Energetic Sales Representative identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and offer clients value for money as well as close sales. Strong dedication to customer service.
An elite in accounting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Manager
Zenith Bank Ghana
06.2022 - 12.2023
- Achieve goal of GHS 70m in deposit for sale of bank products and service.
- Develop and cultivate lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Plan portfolio solutions after carefully analyzing clients' financial health and future requirements
- Understand customer’s needs, evaluate current product use and cross-sell new products.
Account Manager
Access Bank
03.2018 - 06.2022
- Managed portfolio with over GHS 60m in total deposit.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue by selling the Bank’s products and services and developing new accounts.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Recommended brand products to customers, highlighted benefits to them to enhance sales
Trader Intern
Forex Vasity
10.2017 - 01.2018
- Handled calls to address customer inquiries and concerns.
- Transported our services to customer locations.
Implementation Officer
Standard Chartered Bank
08.2016 - 08.2017
- Efficiently trained corporate clients on how to use the digital systems (S2B) to undertake transactions
- Ensured increased customer satisfaction and ease of using the system.
Education
Bachelor Of Commerce - Accounting
University Of CapeCoast
Central Region CapeCoast, Ghana08.2012
Business -
Aggrey Memorial AME SHS
Central Region CapeCoast, Ghana08.2008
Skills
- Customer rapport
- Product and service sales
- Relationship building and management
- Credit History Review
- Public Speaking
- Willing to Learn
Other experiences
Participated in Ghana Netherlands Business Challenge 2015
Certification
- Association of Chartered Institute of Bankers
- Candidate of Institute of Chartered Accountants Ghana. (ICAG)
- Candidate of Chartered Financial Analyst (CFA)
Timeline
Relationship Manager
Zenith Bank Ghana
06.2022 - 12.2023
Account Manager
Access Bank
03.2018 - 06.2022
Trader Intern
Forex Vasity
10.2017 - 01.2018
Implementation Officer
Standard Chartered Bank
08.2016 - 08.2017
Bachelor Of Commerce - Accounting
University Of CapeCoast
Business -
Aggrey Memorial AME SHS
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