Hi, I’m
HELLA IANNA T. CAPITO
Edmonton,Alberta
Summary
To gain new knowledge and skills which will help build more experience and learn things as well as provide a challenging environment that promotes growth.
Overview
5
years of professional experience
Work History
Ellwood Daycare and Out of School Care
Early Childhood Educator
02.2020 - 12.2022
Job overview
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Addressed behavioral and learning issues with parents and daycare management.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Awesome OS
Customer Service Representative
09.2018 - 03.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
8990 Housing Corporation
Documentation Liaison Officer
10.2016 - 01.2018
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Gaisano Mall of Davao
Recruitment and Development (Intern)
Job overview
- Interviewed candidates and conducted background checks and verification.
- Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
- Recruited talented, diverse and qualified candidates for employment.
Education
San Pedro College Davao City, Philippines
Bachelor of Science from Psychology
2016
Skills
- Windows based software applications: Microsoft Office (MS Excel, MS Word and MS Powerpoint)
- Has background knowledge in guidance and counseling and in assessing and interpreting psychological tests
- Knows how to communicate, interact and cooperate with colleagues
- Works efficiently and time conscious and can work in a pressured manner
- God fearing, dedicated, responsible, patient and hard working Has passion for continual learning and willing to take challenges
Timeline
Early Childhood Educator
Ellwood Daycare and Out of School Care
02.2020 - 12.2022
Customer Service Representative
Awesome OS
09.2018 - 03.2019
Documentation Liaison Officer
8990 Housing Corporation
10.2016 - 01.2018
Recruitment and Development (Intern)
Gaisano Mall of Davao
San Pedro College
Bachelor of Science from Psychology
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