Helina Hidalgo
Citrus Heights
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Administrative Office Manager
Ace In The Hole Towing
09.2019 - 03.2024
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Improved communication between departments for better collaboration and problemsolving.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Maximized cash flow through optimal billing and collection processes.
RECEPTIONIST
SACRAMENTO MUFFLER AND FABRICATION
06.2016 - 08.2019
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- Hear and resolve complaints from customers or the public
- File and maintain records
- Stocking, cleaning and maintenance.
MEDICAL REVIEWER
CENTER FOR INTERVENTIONAL SPINE
08.2013 - 06.2016
- Use medical guidelines to analyze patient history
- Record medical findings and submit by deadline
- Communicate effective methods to analyze documents with other review analysts
- Operate a range of office machines such as photocopiers, computers and faxes
- Successfully meet deadlines of miscellaneous projects as assigned by direct supervisors
- Train new employees efficiently.
CAREGIVER
STRATEGIES TO EMPOWER PEOPLE
12.2011 - 08.2013
- Assisting residents with daily activities including; bathing, dressing, grooming, toileting, repositioning, mobility, incontinence care, and dining services
- Responsible for keeping detailed care records and reporting any changes in a resident's condition
- Responsible for maintaining professional relationships with patients.
HOUSE CLEANER
VALERIE'S CLEANING SERVICE
01.2010 - 12.2011
- Service, clean, or supply restrooms
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Education
DIPLOMA -
KAPLAN COLLEGE - Medical Assistant
01.2009
DIPLOMA -
RIO LINDA HIGH SCHOOL - High School Diploma
01.2006
Skills
- Telephone reception
- Customer Engagement
- Administrative Support
- Payroll Administration
- Billing oversight
- Staff Management
- Database entry
- File Organization
- Processing expenses
- Customer Service
- Hiring and Training
- Task Prioritization
- Self Motivation
- Scheduling appointments
- Meeting planning
- Leadership and supervision
Timeline
Administrative Office Manager
Ace In The Hole Towing
09.2019 - 03.2024
RECEPTIONIST
SACRAMENTO MUFFLER AND FABRICATION
06.2016 - 08.2019
MEDICAL REVIEWER
CENTER FOR INTERVENTIONAL SPINE
08.2013 - 06.2016
CAREGIVER
STRATEGIES TO EMPOWER PEOPLE
12.2011 - 08.2013
HOUSE CLEANER
VALERIE'S CLEANING SERVICE
01.2010 - 12.2011
DIPLOMA -
KAPLAN COLLEGE - Medical Assistant
DIPLOMA -
RIO LINDA HIGH SCHOOL - High School Diploma