Helina Hidalgo
Citrus Heights
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Administrative Office Manager
Ace In The Hole Towing
701 Riverside Ave Roseville CA 95661
09.2019 - 03.2024
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Improved communication between departments for better collaboration and problemsolving.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Maximized cash flow through optimal billing and collection processes.
RECEPTIONIST
SACRAMENTO MUFFLER AND FABRICATION
06.2016 - 08.2019
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- Hear and resolve complaints from customers or the public
- File and maintain records
- Stocking, cleaning and maintenance.
MEDICAL REVIEWER
CENTER FOR INTERVENTIONAL SPINE
08.2013 - 06.2016
- Use medical guidelines to analyze patient history
- Record medical findings and submit by deadline
- Communicate effective methods to analyze documents with other review analysts
- Operate a range of office machines such as photocopiers, computers and faxes
- Successfully meet deadlines of miscellaneous projects as assigned by direct supervisors
- Train new employees efficiently.
CAREGIVER
STRATEGIES TO EMPOWER PEOPLE
12.2011 - 08.2013
- Assisting residents with daily activities including; bathing, dressing, grooming, toileting, repositioning, mobility, incontinence care, and dining services
- Responsible for keeping detailed care records and reporting any changes in a resident's condition
- Responsible for maintaining professional relationships with patients.
HOUSE CLEANER
VALERIE'S CLEANING SERVICE
01.2010 - 12.2011
- Service, clean, or supply restrooms
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Education
DIPLOMA -
KAPLAN COLLEGE - Medical Assistant
01.2009
DIPLOMA -
RIO LINDA HIGH SCHOOL - High School Diploma
01.2006
Skills
- Telephone reception
- Customer Engagement
- Administrative Support
- Payroll Administration
- Billing oversight
- Staff Management
- Database entry
- File Organization
- Processing expenses
- Customer Service
- Hiring and Training
- Task Prioritization
- Self Motivation
- Scheduling appointments
- Meeting planning
- Leadership and supervision
Timeline
Administrative Office Manager
Ace In The Hole Towing
09.2019 - 03.2024
RECEPTIONIST
SACRAMENTO MUFFLER AND FABRICATION
06.2016 - 08.2019
MEDICAL REVIEWER
CENTER FOR INTERVENTIONAL SPINE
08.2013 - 06.2016
CAREGIVER
STRATEGIES TO EMPOWER PEOPLE
12.2011 - 08.2013
HOUSE CLEANER
VALERIE'S CLEANING SERVICE
01.2010 - 12.2011
DIPLOMA -
KAPLAN COLLEGE - Medical Assistant
DIPLOMA -
RIO LINDA HIGH SCHOOL - High School Diploma