Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Helian Parra

South Gate

Summary

Results-driven Retail Salesman with years of experience leading high-performing teams to exceed sales targets and deliver exceptional customer service. Proven ability to motivate staff, streamline operations, and implement strategies that drive revenue growth and customer satisfaction. Skilled in team development, performance management, and creating a positive and productive work environment.

Overview

5
5
years of professional experience

Work History

Sales Team Leader

Curacao
08.2023 - Current
  • Managed a high-performing sales team, consistently achieving and surpassing set targets.
  • Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
  • Optimized pricing strategies based on competitive analysis, resulting in improved profitability without sacrificing market share.
  • Promoted and applied customers for store credit cards, effectively communicating benefits and assisting with applications to drive account openings
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Sold annual memberships by highlighting customer savings and exclusive offers,

Store Manager

Metro by T-Mobile
02.2021 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Performed data transfers between devices for customers while preserving their important files without any loss of information.


Education

Associate of Arts - Business Administration

East Los Angeles College
Monterey Park, CA
06-2025

Skills

  • Team management
  • Customer service
  • Outstanding communication skills
  • Cash management
  • Workforce development
  • POS systems
  • Sales expertise
  • Effective conflict resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Team Leader

Curacao
08.2023 - Current

Store Manager

Metro by T-Mobile
02.2021 - 08.2023

Associate of Arts - Business Administration

East Los Angeles College

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Helian Parra