Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helia Sazgari

Calgary,Alberta

Summary

Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.

Overview

4
4
years of professional experience

Work History

Optometrist Assistant

Campus Vision
10.2023 - Current
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
  • Ensured quality patient care by assisting optometrist with contact lens trainings, and edging glasses.
  • Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
  • Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
  • Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Strengthened relationships with returning patients through personalized attention to individual needs during visits.
  • Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
  • Collaborated with optometry staff to reach individual and team goals.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.

Secretary

Sazgar Smart
09.2020 - 09.2021
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and updated records and files to maintain document compliance.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Pharmacy Trainee

Dr. Dehghan Pharmacy
05.2020 - 08.2020
  • Fostered positive relationships with patients through active listening skills when addressing concerns or questions about their medications.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Promoted a safe work environment by adhering to proper storage procedures for hazardous materials and following safety guidelines.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Assisted pharmacists in filling prescriptions accurately and efficiently for optimal patient care.
  • Counseled patients regarding proper intake of medications.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Managed drug and supply inventories.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Ensured timely order processing by entering prescription information into the computer system and verifying insurance coverage.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.

Education

Bachelor of Science - Biological Sciences

University of Calgary
Calgary, AB
09.2027

Skills

  • Heartsaver First Aid
  • Specimens collection and processing
  • Patient Chart Tracking
  • Vital Signs Documentation
  • Inventory Management
  • Conflict Resolution
  • Tray Organization
  • Heartsaver CPR AED (CPR AED)

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Optometrist Assistant

Campus Vision
10.2023 - Current

Secretary

Sazgar Smart
09.2020 - 09.2021

Pharmacy Trainee

Dr. Dehghan Pharmacy
05.2020 - 08.2020

Bachelor of Science - Biological Sciences

University of Calgary

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Helia Sazgari