Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helia Sadeghi

458 Menzcel Cresent,ON

Summary

Reliable customer service representative offering Strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. Flexible with changing business needs. strong dedication to helping customers resolve issues and cultivating a positive image of the company. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience

Work History

Cashier

Nofrill's
03.2022 - 06.2023
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Crew Member

Wendy's Restaurant
11.2019 - 02.2022
  • Checked on dining areas frequently to clean up spills, wipe down tables, sanitized and restock stations.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Customer Care Representative

Leon's Furniture
06.2023 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Maintained and managed customer files and databases.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

King City Secondary School
King City, ON
06.2022

Skills

  • Customer Relations
  • Communication skills
  • Teamwork
  • Attention to details
  • Critical thinking
  • Organizational
  • Data analysis
  • computer proficiency
  • Product and Service Sales
  • Inventory Management
  • Conflict Resolution
  • Safety Verifications
  • Time Management Skills

Timeline

Customer Care Representative

Leon's Furniture
06.2023 - Current

Cashier

Nofrill's
03.2022 - 06.2023

Crew Member

Wendy's Restaurant
11.2019 - 02.2022

High School Diploma -

King City Secondary School

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Helia Sadeghi