Helia Sabouhi
Toronto
Summary
Dynamic leader and effective communicator with proven problem-solving abilities and strong leadership skills. Excelled at Darband Restaurant by enhancing the dining experience and fostering a collaborative team environment. Skilled in marketing and promotion, significantly contributing to community projects through volunteer work. Demonstrates exceptional customer service and relationship building, driving success in fast-paced settings.
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Darband Restaurant
09.2023 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Strengthened communication skills through regular interactions with others.
Volunteer
Tirgan Festival
06.2023 - 07.2023
- Assisted with special events and programs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Coordinated and managed volunteer activities for community service projects.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Approached issues proactively to best meet current and future community needs.
- Coordinated with different service providers to meet clients' individual needs.
Volunteer
Small World Music Festival
06.2023 - 06.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Education
Advanced Diploma - Accounting And Finance
Seneca Polytechnic
North York, ON 01-2026
Skills
- Customer service
- Strong leadership
- Relationship building
- Decision-making
- Time management
- Marketing and promotion
Languages
English
Professional Working
Persian
Native or Bilingual
Certification
- First Aid, CPR, AED Instructor's Certificate
- Sports Nutritionist Certification
- Personal Trainer Certification (ISSA)
Timeline
Waitress Supervisor
Darband Restaurant
09.2023 - Current
Volunteer
Tirgan Festival
06.2023 - 07.2023
Volunteer
Small World Music Festival
06.2023 - 06.2023
Advanced Diploma - Accounting And Finance
Seneca Polytechnic
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