Heli Patel
Brantford,ON
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Team Lead
Riverview Terrace-Levante Living
Brantford
06.2024 - Current
- Lead and coordinate PSW team for care plan execution and wellness monitoring
- Administer medications using Medecare EMR and maintain detailed health records
- Liaise with director of wellness and families regarding resident health changes
- Ensure compliance with care plans and Ministry guidelines.
Home Support Worker
Participation support services
Brantford, ON
05.2023 - Current
- Assisted clients with daily living activities and personal care tasks.
- Coordinated transportation for medical appointments and community outings.
- Monitored client safety and well-being during home visits.
- Implemented care plans tailored to individual client needs and preferences.
- Followed care plan and directions to administer medications.
- Administered medications as prescribed by physician or other healthcare provider.
- Monitored vital signs such as heart rate, blood pressure and temperature when necessary.
Manager
Mucho burrito
Brantford, ON
12.2022 - 05.2023
- Supervised daily operations and ensured compliance with health and safety standards.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
Medical Administration Assistant
Anand Hospital
Gandhinagar, Gujarat
01.2020 - 08.2022
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported billing and insurance processes by verifying patient information and claims.
- Addressed patient inquiries and provided information about services offered at the hospital.
- Maintained patient records by updating information, filing documents and preparing reports.
Pharmacist
Shashvat child care
Ahmedabad , Gujarat
08.2020 - 01.2021
- Dispensed medications accurately to patients and healthcare professionals.
- Reviewed prescriptions for potential drug interactions and allergies.
- Provided patient counseling on medication usage and side effects.
- Reviewed prescriptions for accuracy and completeness prior to dispensing.
Education
College Diploma - Heathcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON 09.2022 - 12.2023
Bachelor of Science - Pharmacy
Shree Swaminarayan Sanskar Pharmacy College
Ahmedabad , Gujarat 08.2016 - 08.2020
Skills
- Medical office administration
- Patient scheduling and intake
- EMR system (Medecare& Accuro)
- Communication and customer services
- Multitasking in fast paced environment
- Inventory and supply management
- Insurance billing and OHIP procedures
- Conflict resolution
- Team leadership
- Time management
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- First aid and cpr
- Non violence crisis intervention
- Med training
Timeline
Team Lead
Riverview Terrace-Levante Living
06.2024 - Current
Home Support Worker
Participation support services
05.2023 - Current
Manager
Mucho burrito
12.2022 - 05.2023
College Diploma - Heathcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
09.2022 - 12.2023
Pharmacist
Shashvat child care
08.2020 - 01.2021
Medical Administration Assistant
Anand Hospital
01.2020 - 08.2022
Bachelor of Science - Pharmacy
Shree Swaminarayan Sanskar Pharmacy College
08.2016 - 08.2020