Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Heli Patel

Oshawa,[ON] Ontario

Summary

Accomplished IT Consultant with a proven track record at CIBC, specializing in cloud computing platforms and fostering cross-functional collaboration. Spearheaded SaaS implementations and financial systems modernization, significantly enhancing client satisfaction. Expert in enterprise architecture, adept at driving strategic initiatives and achieving long-term goals through effective project management and team leadership.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Consultant (Contract)

CIBC
03.2022 - Current
  • Led SaaS implementation projects and optimized client onboarding processes.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.

  • Collaborated with cross-functional teams to enhance financial instruments workflows.
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.

Vice President – IT Consulting

Intellect Design Arena Ltd
06.2019 - 03.2022
  • Directed payment modernization and cloud implementation projects for CIBC clients.
  • Delivered enterprise architecture solutions aligning with modern payment technologies.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Vice President – IT Consulting

Intellect Design Arena Ltd
10.2017 - 05.2019
  • Spearheaded R&D and cloud implementation for clients such as Citi and Northern Trust.
  • Developed and deployed advanced payment systems and architecture frameworks.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.

Delivery Manager – EMEA GFS Head

JPMorgan
02.2015 - 10.2017
  • Delivered complex financial solutions across Europe, focusing on SDLC optimization.
  • Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.

Education

Master of Science - Computer And Information Sciences

School of Sciences, Mumbai University
Mumbai, India
06-2014

Skills

    Project Management Tools

    Cloud Computing Platforms

    Enterprise Architecture (EA)

    Software Development Life Cycle (SDLC)

    SaaS Implementation

    API Management and OAuth

    Data Integration and Middleware

    Database Management

    Financial Systems and Payment Modernization

    Business Intelligence Tools

    Cross-Functional Collaboration

Languages

English
Full Professional
French
Professional Working
Hindi
Native or Bilingual

Certification

  • Project Management Professional (PMP) - Project Management Institute.
  • Six Sigma Certification
  • Certified Data Professional (CDP)
  • Certified Information Security Manager (CISM) - ISACA.
  • Offensive Security Certified Professional (OSCP) - Offensive Security.
  • AWS Certified Solutions Architect – Associate

Timeline

IT Consultant (Contract)

CIBC
03.2022 - Current

Vice President – IT Consulting

Intellect Design Arena Ltd
06.2019 - 03.2022

Vice President – IT Consulting

Intellect Design Arena Ltd
10.2017 - 05.2019

Delivery Manager – EMEA GFS Head

JPMorgan
02.2015 - 10.2017

Master of Science - Computer And Information Sciences

School of Sciences, Mumbai University

Similar Profiles

CREATE PROFILE
Heli Patel