Heli Li
Aurora,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Account Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mele Technology Inc.
Markham, Ontario
2019.03 - Current
- Passionate about learning and committed to continual improvement.
- Educated clients on new products and updated account information to maintain high standards of client service.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Master of Science - Mechanical Engineering
University of Toronto
Toronto, ON05.2018
Bachelor of Science - Chemical Engineering
Oregon State University
Corvallis，USA06.2015
Bachelor of Science - Physics
Lock Haven University
Lock Haven， USA06.2012
Skills
- Time Management
- Regional Accounts
- Account Management
- Order Management
- New Account Creation
- Competitive Product Reviews
- Account Servicing Skills
- Client Relations
- Product Training
- CRM Software
Timeline
Customer Service Representative
Mele Technology Inc.
2019.03 - Current
Master of Science - Mechanical Engineering
University of Toronto
Bachelor of Science - Chemical Engineering
Oregon State University
Bachelor of Science - Physics
Lock Haven University
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