HELI KIJANEN
Transportation Services INC.
Thunder Bay,Ontario
1
Language
1
Certification
17
Years of experience
Dependable and dedicated professional with a diverse background as a former RCMP officer, flight attendant, paralegal, and travel agent. Skilled in law enforcement procedures, public safety, and customer service, with a proven ability to remain calm and effective under pressure. Highly organized, detail-oriented, and trustworthy, with strong communication and problem-solving skills. Recently transitioning to a new career role and open to a wide range of opportunities, bringing adaptability, professionalism, and a strong work ethic to any role.
Work History
Shuttle Driver
5 Months- Operated shuttle vehicles safely, following route schedules and passenger transport procedures.
- Inspected vehicle condition before departures, reporting maintenance concerns promptly.
- Navigated routes efficiently, adapting to traffic, weather, and service disruptions.
- Maintained clean, orderly shuttle interiors and exterior presentation.
- Enforced passenger safety standards and company transportation policies consistently.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Flight Attendant
2 Years 3 Months- Ensure safety and compliance, managing emergencies with calm professionalism.
- Deliver exceptional customer service, assisting residents with concerns and ensuring their comfort.
- Collaborate with team members to ensure smooth operations and punctuality.
- Manage conflicts and foster a respectful, safe environment for all.
- Adapt to irregular schedules and resolve issues quickly, maintaining high service standards.
- Perform inspections, ensuring readiness and cleanliness of the environment.
SUPERINTENDENT
1 Year 6 Months- Responded to resident inquiries and concerns, ensuring timely resolutions.
- Coordinated suite viewings and performed move-in/move-out inspections.
- Maintained cleanliness of common areas, including walkways, elevators, and stairwells.
- Managed seasonal duties such as gardening, snow removal, and salting.
- Performed general maintenance tasks and ensured property safety through Fire & Life Safety inspections.
- Available on-call for emergencies and capable of handling manual tasks (lifting up to 30 lbs).
- Directed daily site operations, aligning crews, schedules, and priorities for consistent workflow execution.
- Coordinated subcontractors, vendors, and internal teams to maintain project progress and resolve field issues.
Paralegal Own Practice
3 Years 3 Months- Attend traffic court for clients, run trials and resolve matters.
- Put over matters for lawyers and paralegals who retain me.
- WSIB / Criminal Injuries Compensation Matters.
- Negotiations, Small Claim Court, Landlord / Tenant Act
- Managed case files, calendars, deadlines, and docketing to support consistent litigation workflow.
- Conducted legal research and summarized findings for attorneys across complex litigation matters.
- Communicated with clients, witnesses, and court personnel to gather information and schedule proceedings.
- Coordinated document production, e-filing, and service of process using court procedures and filing systems.
- Supported trial preparation by assembling binders, witness materials, and exhibit lists.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
CONSTABLE
3 Years 2 Months- Child and family services
- Patrolled assigned communities, responding to emergency calls and enforcing federal, provincial, and municipal laws.
- Investigated incidents, gathered evidence, and prepared detailed occurrence reports for case files and court proceedings.
- Arrested suspects, executed warrants, and applied de-escalation techniques to manage high-risk situations safely.
- Interviewed witnesses and victims, documenting statements accurately to support criminal investigations and prosecution.
- Coordinated with detachment members and partner agencies to share intelligence and resolve priority public safety concerns.
- Testified in court, presenting clear factual evidence and maintaining chain of custody for seized exhibits.
- Responded quickly to emergency calls for service, assessing situations accurately while prioritizing resources accordingly.
- Served legal documents such as warrants, subpoenas, and eviction notices with professionalism and accuracy.
- Emergency response team
- Coroner, Drug team, Crown prosecutor, JP hearings, Polygraph personnel, Public and other members from the RC.M.P, Provincial police forces
Education
Diploma - Tourism And Travel Management
Diploma - Addictions Worker Program
Diploma - Paralegal Studies
Skills
Customer Service: Resolve concerns and ensure satisfaction.
Crisis Management: Handle emergencies with calm professionalism.
Safety Compliance: Conduct inspections and enforce building codes.
Maintenance: Perform cleaning and basic repairs.
Time Management: Adapt to schedules and prioritize tasks.
Conflict Resolution: Manage disputes diplomatically.
Attention to Detail: Ensure property readiness and cleanliness.
Adaptability: Multitask and adjust to changing conditions.
Physical Stamina: Handle manual tasks like lifting and groundskeeping.
Languages
Finnish
Native or Bilingual
Certification
Paralegal Accreditation - [Law Society of Ontario], Transport Canada Flight Attendant Certificate of Proficiency (FAC), First Aid, CPR & AED Certification (Update Required Upon Request), Emergency Procedures & Safety Training (evacuation, fire safety, decompression, water landings, medical emergencies), Crew Resource Management (CRM) Training, Dangerous Goods Transportation (TDG) Awareness, Security Awareness & Threat Response Certification
Timeline
Shuttle Driver
Transportation Services INC.
05.2026 - CurrentRead More
Flight Attendant
Porter Airlines
06.2023 - 09.2025Read More
SUPERINTENDENT
Shorehaven Condominiums
04.2021 - 10.2022Read More
Paralegal Own Practice
HKPS
06.2016 - 09.2019Read More
CONSTABLE
ROYAL CANADIAN MOUNTED POLICE
04.2010 - 06.2013Read More
Member of the RCMP Mental Health Board
Read More
Confederation College of Applied Arts And Technology
Diploma from Tourism And Travel Management
Read More
CDI College
Diploma from Addictions Worker Program
Read More
Canadian Business College
Diploma from Paralegal Studies
Read More
References
References available upon request