Heli Khetani
London,Ontario
Summary
Dynamic professional with a proven track record of excelling in customer service and team leadership. Skilled in social media marketing and efficient time management, I effectively trained team members and enhanced client loyalty. Adept at multitasking, I thrive in fast-paced environments while maintaining high standards of service.
Overview
2
2
years of professional experience
Work History
Senior Sandwich Artist/Cashier
Subway
09.2023 - 03.2025
- Operated manual and electric appliances to peel, slice, and trim food.
- Greeted guests, promoted specials, and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- worked effectively with team members to ensure efficient service and a positive work environment.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Newscaster/Intern Reporter
Fanshawe's Radio 106.9 the X
05.2023 - 09.2023
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Going on air and writing and Editing were the main responsibilites
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Planned and conducted research and pitched long-form news stories
Telephone Interviewer
The Logit Group
11.2022 - 02.2023
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Provided quality customer service to earn satisfaction ratings.
- Administered phone interviews to survey participants.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Conducted interviews with participants to assess eligibility.
Education
Diploma in Broadcast Journalism - Broadcast Journalism
Fanshawe College
London, ON04-2024
Bachelor in Mass Media - Mass Media (Journalism)
KES College of Arts And Commerce
Mumbai, India 05-2021
Skills
- Social media marketing
- Exceptional customer service
- Efficient time management
- Strong leadership skills
- Flexible schedule
- Effective multi-tasking
Websites
Languages
English
Hindi
Timeline
Senior Sandwich Artist/Cashier
Subway
09.2023 - 03.2025
Newscaster/Intern Reporter
Fanshawe's Radio 106.9 the X
05.2023 - 09.2023
Telephone Interviewer
The Logit Group
11.2022 - 02.2023
Diploma in Broadcast Journalism - Broadcast Journalism
Fanshawe College
Bachelor in Mass Media - Mass Media (Journalism)
KES College of Arts And Commerce
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