Summary
Overview
Work History
Education
Skills
Professional Highlights
Languages
Timeline
Generic

Helga Bensly

Kitchener,ON

Summary

To work in a firm where I can utilize and apply my knowledge and skills, enabling me to grow while providing additional financial security and career advancement opportunities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Supervisor

Swiss Chalet - The Boardwalk
03.2023 - Current
  • Managed staff schedules and ensured smooth operations
  • Resolved customer complaints and provided exceptional service
  • Trained new employees on company policies and procedures.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Supervisor

Swiss Chalet – 525 Highland Rd
09.2022 - 03.2023
  • Oversaw daily operations and staff management
  • Handled customer inquiries and provided technical support for point-of-sale systems
  • Ensured compliance with health and safety regulations.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Electronics Engineer

Pixel Media
12.2020 - 07.2022
  • Provided technical support and troubleshooting for electronic systems
  • Managed client communications and project deliverables
  • Conducted system demonstrations and final handovers to clients.
  • Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
  • Enhanced product reliability through rigorous testing of electronics components and systems.

HR Admin Assistant

Najma HR Consultancy
08.2017 - 11.2019
  • Managed recruitment processes and employee relations
  • Provided administrative support and maintained HR records
  • Assisted in training and development programs.
  • Answered and redirected incoming phone calls for office.
  • Collaborated with management to create fair performance evaluations, promoting employee development and motivation.

Electronics Engineer (Intern)

Pixel Media
08.2014 - 07.2015
  • Assisted in the design and testing of electronic systems
  • Provided technical support and troubleshooting assistance
  • Conducted research and development for new projects.
  • Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.

Education

Post-Graduate diploma in Information Technology Network Security -

Conestoga College
Waterloo, ON
2023

Post-Graduate Diploma in Information Technology Computer Development -

Conestoga College
Waterloo, ON
2023

Master's Degree in Communication Systems -

TKM College of Engineering
Kerala, India
2017

Bachelor's Degree in Electronics and Communication Engineering -

Kerala University
Kerala, India
2014

Skills

    Training and mentoring

    Goal-Oriented

    Staff Management

    Employee Motivation

    Strategic Planning

    Inventory Control

    Complex Problem-Solving

    Staff Discipline

    Staff Development

    Processes and procedures

Professional Highlights

  • Acquired competencies in a range of engineering disciplines and client/customer service roles for reputed organizations in the U.A.E. and India.
  • Well experienced in demonstrating system functionality to end clients as part of final handover procedure.
  • Highly skilled in customer service and effective communication in English, Malayalam, and Hindi.
  • Experienced in handling multiple projects and fulfilling commitments efficiently.
  • Excellent decision-making and problem-solving abilities.
  • Proficient in technical support and troubleshooting.
  • Strong multitasking abilities and experience in high-volume, fast-paced environments.

Languages

English
Full Professional
Malayalam
Native or Bilingual

Timeline

Supervisor

Swiss Chalet - The Boardwalk
03.2023 - Current

Supervisor

Swiss Chalet – 525 Highland Rd
09.2022 - 03.2023

Electronics Engineer

Pixel Media
12.2020 - 07.2022

HR Admin Assistant

Najma HR Consultancy
08.2017 - 11.2019

Electronics Engineer (Intern)

Pixel Media
08.2014 - 07.2015

Post-Graduate diploma in Information Technology Network Security -

Conestoga College

Post-Graduate Diploma in Information Technology Computer Development -

Conestoga College

Master's Degree in Communication Systems -

TKM College of Engineering

Bachelor's Degree in Electronics and Communication Engineering -

Kerala University

Similar Profiles

CREATE PROFILE
Helga Bensly