Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Additional Information
Timeline
Generic

Helen Teresa Whitaker

Powell River,BC

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Director

Secure Vision Mobile Optical Academy
04.2020 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Owner/Licensed Refracting Dispensing Optician

Secure Vision
02.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Licensed Optician/Contact Lens Fitter

Costco
09.2015 - 02.2018
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Licensed Optician and Contact Lens Fitter

Visionworks
09.2012 - 06.2015
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
  • Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.

Licensed Dispensing Optician

Mosaic Vision Care
09.2011 - 09.2012
  • Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
  • Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
  • Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.

Senior Hospital Sales Representative

Astra Zeneca Pharmaceuticals
05.2005 - 04.2007
  • Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
  • Created customized training materials for new hires based on specific industry and company requirements, accelerating the onboarding process for negotiators.
  • Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
  • Built strong relationships with clients to understand their needs and provide tailored solutions.
  • Prepared detailed reports on negotiation progress and results, enabling management to make informed decisions about business partnerships.
  • Trained colleagues on advanced negotiation techniques, enhancing the team''s overall skill set and effectiveness in securing favorable terms.
  • Achieved successful negotiation outcomes by employing effective communication and active listening skills.
  • Ensured long-term business sustainability through diligent risk assessment during deal evaluation.
  • Conducted thorough research on industry trends and market data to inform strategic decision-making during negotiations.
  • Developed comprehensive negotiation strategies for complex deals, leading to increased revenue and client satisfaction.
  • Resolved conflicts efficiently through mediation techniques, promoting positive working relationships among stakeholders.
  • Mentored junior negotiators, sharing best practices for successful deal making and relationship building.
  • Facilitated dispute resolution between parties when necessary, preserving valuable business relationships without compromising company interests.
  • Secured profitable contracts by leveraging a deep understanding of counterpart objectives and constraints.
  • Enhanced internal collaboration by fostering open communication channels between departments involved in the negotiation process.
  • Collaborated with cross-functional teams to ensure seamless contract execution and implementation.
  • Navigated challenging regulatory environments with ease, ensuring compliance while maintaining advantageous contract terms for the organization.
  • Oversaw contract lifecycle management from initial drafting through renegotiation or termination while minimizing legal exposure.
  • Advised executive leadership on optimal negotiating tactics based on detailed analysis of competitors'' strengths and weaknesses.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Participated in labor-management meetings to discuss labor issues.
  • Provided expertise on labor and employment laws to help employers make more effective decisions.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Negotiated collective bargaining agreements.
  • Spearheaded negotiation of union contracts as company representative.
  • Assessed impact of union proposals on company or government operations.

Senior Hospital Sales Representative

Novartis Pharmaceuticals
01.2002 - 04.2005
  • Coordinated with internal departments such as logistics and finance to ensure smooth order processing and accurate billing for clients.
  • Developed a thorough understanding of competitors'' offerings to highlight unique advantages of company products during sales pitches.
  • Maintained detailed records of all interactions with clients using CRM software, allowing for streamlined communication between departments regarding account statuses.
  • Analyzed regional market trends to identify growth opportunities and tailor sales strategies accordingly.
  • Provided exceptional customer service to maintain client satisfaction, leading to repeat business and long-term partnerships.
  • Conducted informative presentations for healthcare professionals, increasing understanding of products'' clinical benefits and applications.
  • Established trust with clients through consistent communication and timely addressing of concerns, leading to increased client retention rates.
  • Consistently met or exceeded annual sales targets by maintaining a disciplined work ethic, strong organizational skills, and unwavering focus on customer needs.
  • Managed a diverse portfolio of hospital accounts, ensuring timely follow-ups on leads and addressing any concerns or inquiries promptly.
  • Attended industry events and networking functions to establish new contacts while maintaining existing professional relationships within the healthcare sector.
  • Increased hospital sales by building strong relationships with key decision-makers and medical professionals.
  • Negotiated contracts with hospitals and clinics, securing profitable deals for both parties involved.
  • Mentored junior sales representatives in honing their skills, contributing to overall team success and achievement of collective goals.
  • Organized product demonstrations at industry conferences, generating leads and expanding brand exposure within the medical community.
  • Implemented strategic sales plans to effectively target potential clients and expand market reach within the healthcare sector.
  • Collaborated with other sales representatives and departments to share best practices and develop innovative strategies for continued growth.
  • Enhanced product knowledge through continuous training, enabling effective communication of unique selling points to clients.
  • Assisted in the development of custom solutions for specific hospital needs, resulting in increased customer satisfaction rates.
  • Collaborated with marketing team to develop promotional materials, resulting in increased product awareness among healthcare providers.
  • Exceeded quarterly sales targets consistently by employing proactive prospecting techniques and cross-selling complementary products when appropriate.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Researched potential clients and markets to prepare for appointments.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Demonstrated products and specific features at customer locations and special events.
  • Used [Software] to maintain company database with essential account and sales information.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Maintained customer promotional logs for product advertising campaigns.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Educated new sales staff on store policies and customer support operations.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Worked closely with commercial operational departments to schedule targeted promotional campaigns.
  • Networked at events and by phone to expand business profits and revenues.
  • Reconciled billing discrepancies with regulatory agencies and finance department.

Senior Hospital Sales Representative

Dumex Pharmaceuticals
01.2000 - 01.2002
  • Coordinated with internal departments such as logistics and finance to ensure smooth order processing and accurate billing for clients.
  • Developed a thorough understanding of competitors'' offerings to highlight unique advantages of company products during sales pitches.
  • Maintained detailed records of all interactions with clients using CRM software, allowing for streamlined communication between departments regarding account statuses.

Senior Hospital Sales Representative

Gambro Healthcare
01.1998 - 01.2000
  • Coordinated with internal departments such as logistics and finance to ensure smooth order processing and accurate billing for clients.
  • Developed a thorough understanding of competitors'' offerings to highlight unique advantages of company products during sales pitches.
  • Maintained detailed records of all interactions with clients using CRM software, allowing for streamlined communication between departments regarding account statuses.

Senior Hospital Sales Representative

Bayer Pharmaceuticals
01.1996 - 01.1998
  • Coordinated with internal departments such as logistics and finance to ensure smooth order processing and accurate billing for clients.
  • Developed a thorough understanding of competitors'' offerings to highlight unique advantages of company products during sales pitches.

Surgical Sales Representative

Alcon Vision Care
01.1995 - 01.1996
  • Improved customer satisfaction by providing comprehensive product knowledge and timely support.
  • Fostered a team-oriented work culture by sharing best practices with colleagues and collaborating on joint projects or initiatives when needed.
  • Developed a deep understanding of competitor offerings, enabling effective positioning of products as superior solutions.
  • Effectively negotiated contracts with hospitals and clinics, securing profitable deals that met both parties'' needs.

Surgical Sales Specialist

Pharmacia
09.1994 - 01.1996
  • Provided exceptional customer service, addressing client concerns promptly and efficiently resolving issues.
  • Successfully advocated for the adoption of new surgical technology in medical facilities by presenting compelling data on the positive impact on patient outcomes.
  • Conducted market research to identify new opportunities for business expansion within the surgical field.
  • Maintained up-to-date knowledge on industry trends, competitor offerings, and emerging technologies, ensuring relevance in a competitive market.

Pharmaceutical Sales Representative

Novartis Pharmaceuticals
04.1988 - 04.1994
  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.

Education

Associate of Applied Science - Biology

Leeds Metropolitan University
Leeds, United Kingdom
04.1988

Higher National Certificate - Physiological Measurement /Applied Biology

Kitson College of Technology
Leeds, United Kingdom
09.1986

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Management
  • Team Management
  • Creativity and Innovation
  • Strategies and goals
  • Project Coordination
  • Organizational Development
  • Program Management
  • Negotiation
  • Charismatic Leader
  • Business Development
  • Partnerships and Alliances

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
French
Limited Working
Swahili
Elementary

Affiliations

  • Opticians Association of Canada
  • International Opticians Association
  • Worshipful Company of Spectacle Makers

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Additional Information

  • Demonstrated success in fundraising with institutional donors, and/or entrepreneurial nonprofit start-up is strongly required
  • Ability to co-create RV’s fundraising strategy for institutional donors and lead its implementation
  • Strong relationship-building abilities, with a proven capacity to manage donor relationships effectively
  • Exceptional written and verbal communication skills, with the ability to effectively convey the organization's mission and programs to diverse audiences
  • Ability to persuasively articulate values, stories, and facts to multiple audiences
  • Strong ability to execute and work within project timelines and pivot as needed to ensure meeting annual strategic goals
  • Strong management skills with exceptional attention to detail
  • Highly organized, capable of managing multiple priorities and deadlines in a dynamic environment
  • Ability to work remotely in a collaborative team environment, yet able to be self-directed and work independently to advance RestoringVision's annual fundraising strategies and goals
  • Experience with international nonprofit organizations, especially those engaged in health and/or global development
  • Experience with federal, bilateral, and multilateral grants
  • Experience with Gifts-in-Kind and public private partnerships

Qualifications

  • Bachelor's degree required; advanced degree preferred
  • Minimum of seven years of experience in institutional fundraising, demonstrating a track record of successfully securing grants from foundations and corporations
  • Proficiency in MS Office Suite and familiarity with SharePoint
  • Knowledge of Salesforce and familiarity with Instrumentl required
  • Flexibility to travel domestically and globally and attend meetings and events as required

Timeline

Director

Secure Vision Mobile Optical Academy
04.2020 - Current

Owner/Licensed Refracting Dispensing Optician

Secure Vision
02.2018 - Current

Licensed Optician/Contact Lens Fitter

Costco
09.2015 - 02.2018

Licensed Optician and Contact Lens Fitter

Visionworks
09.2012 - 06.2015

Licensed Dispensing Optician

Mosaic Vision Care
09.2011 - 09.2012

Senior Hospital Sales Representative

Astra Zeneca Pharmaceuticals
05.2005 - 04.2007

Senior Hospital Sales Representative

Novartis Pharmaceuticals
01.2002 - 04.2005

Senior Hospital Sales Representative

Dumex Pharmaceuticals
01.2000 - 01.2002

Senior Hospital Sales Representative

Gambro Healthcare
01.1998 - 01.2000

Senior Hospital Sales Representative

Bayer Pharmaceuticals
01.1996 - 01.1998

Surgical Sales Representative

Alcon Vision Care
01.1995 - 01.1996

Surgical Sales Specialist

Pharmacia
09.1994 - 01.1996

Pharmaceutical Sales Representative

Novartis Pharmaceuticals
04.1988 - 04.1994

Associate of Applied Science - Biology

Leeds Metropolitan University

Higher National Certificate - Physiological Measurement /Applied Biology

Kitson College of Technology
Helen Teresa Whitaker