Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Helen Phoenix James

Langley,BC

Summary

Adept in meticulous attention to detail and verbal communication, I have enhanced customer service standards at Black Pudding Imports Ltd, managing all customer interactions and stock control efficiently. My experience spans various roles in Canada and the UK, where I've honed skills in document preparation and proofreading, significantly contributing to team success and operational excellence.

Overview

5
5
years of professional experience

Work History

Various Customer Service and Secretarial/Office Administration Assistant

Multiple Organizations in Canada and UK

Volunteer

Distributed Proofreaders
06.2024 - Current

Currently practicing my newly certified skills to proofread a variety of documents and publications for this charitable organization.

Customer Service Manager

Black Pudding Imports Ltd
01.2020 - Current

Responsible for all aspects of customer service, stock control, product display, telephone enquiries and online ordering reporting directly to owners.

Education

Certification General Proofreading -

Proofread Anywhere
Online
06.2024

Diploma - Legal Secretary/Administration Assistant

Sprott Shaw College
Langley, BC

Women's Studies/Media And Gender Studies

University of East London
London, UK

Skills

  • Verbal Communication
  • Scheduling appointments
  • Filing systems
  • Document Preparation
  • Proofreading
  • Customer Service
  • Time Management
  • File Organization
  • Prioritizing Work
  • Data Entry
  • Meticulous attention to detail

Additional Information

As a life-long reader and lover of words I am hoping to secure a professional proofreading role utilizing my knowledge of both North American and British English. I am looking for an opportunity for remote work to integrate with outside employment and family commitments.

Timeline

Volunteer

Distributed Proofreaders
06.2024 - Current

Customer Service Manager

Black Pudding Imports Ltd
01.2020 - Current

Various Customer Service and Secretarial/Office Administration Assistant

Multiple Organizations in Canada and UK

Certification General Proofreading -

Proofread Anywhere

Diploma - Legal Secretary/Administration Assistant

Sprott Shaw College

Women's Studies/Media And Gender Studies

University of East London
Helen Phoenix James