Heleni Chronopoulos
Surrey,BC
Summary
Administrative professional with 5+ years of experience supporting office operations, scheduling, client communication and document management. Strong organizational skills, ability to coordinate multiple tasks and deliver accurate results under deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Officer Operations
VFS Global
Vancouver, BC
02.2018 - Current
- Streamlined operational workflows to enhance processing efficiency in visa application services.
- Led cross-functional teams to implement process improvements, resulting in reduced turnaround times.
- Developed training programs for new staff, fostering a culture of continuous learning and skill enhancement.
- Analyzed operational data to identify trends, supporting informed decision-making for resource allocation.
Digital Marketing Assistant
APM Global
Guatemala, GTM
08.2020 - 08.2023
- Supported email marketing initiatives by creating engaging content and analyzing audience engagement metrics.
- Support the development and implementation of online marketing strategies by managing affiliate platforms.
- Collaborate with data, sales, and communications teams to ensure consistency in promotions and messaging across all digital channels.
Food and Beverage Attendant
Walt Disney World Company
Orlando, FL
01.2017 - 08.2017
- Provided exceptional service in high-volume environments, ensuring guest satisfaction and engagement.
- Maintained cleanliness and organization of dining areas, adhering to safety and health standards.
- Collaborated with team members to efficiently manage seating arrangements during peak hours.
Marketing Assistant
Kron S.A.
Guatemala, GTM
10.2016 - 01.2017
- Supported brand promotion by assisting in the planning and execution of marketing campaigns, product launches, and seasonal promotions.
- Helped creating digital and printed content that highlights product features, sourcing, and craftsmanship while maintaining brand consistency across all platforms.
- Conducted market research to understand consumer trends and competitor activities, compile analytics to measure campaign performance, and provide insights to enhance outreach and sales.
- Collaborated with sales teams, designers, and packaging departments to coordinate displays, event sampling, and promotional materials that strengthen brand visibility and customer engagement.
Administrative Assistant
World Food Program
Guatemala, GTM
11.2012 - 12.2012
- Coordinated scheduling and travel arrangements for team members and stakeholders.
- Responsable for tracking fuel usage for drivers, managing office inventory, and maintaining organized files. It was more a volunteer work.
- Assist with office supplies, inventory management, and basic financial tasks such as invoicing or expense tracking.
Manager Assistant
Unilever Guatemala
Guatemala, GTM
09.2012 - 10.2012
- Provided support across various office and operational tasks to ensure smooth day-to-day functioning.
- Assisted iwith administrative duties, maintaining organized records and files, managing office supplies and inventory, and supporting team members with schedules and correspondence.
- Performed general maintenance, ensure cleanliness and orderliness of the workspace, and contribute to a collaborative and efficient work environment.
Education
MBA - Business Administration
University Canada West
Vancouver, British Columbia03.2023
Bachelor in Marketing With Emphasis in Publicity - Marketing
Universidad Rafael Landivar
Guatemala, GTM12.2017
Skills
Operational efficiency
Problem Solving
Workforce planning
Customer Service
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Certification
Academic Integrity Matters
Timeline
Digital Marketing Assistant
APM Global
08.2020 - 08.2023
Senior Officer Operations
VFS Global
02.2018 - Current
Food and Beverage Attendant
Walt Disney World Company
01.2017 - 08.2017
Marketing Assistant
Kron S.A.
10.2016 - 01.2017
Administrative Assistant
World Food Program
11.2012 - 12.2012
Manager Assistant
Unilever Guatemala
09.2012 - 10.2012
MBA - Business Administration
University Canada West
Bachelor in Marketing With Emphasis in Publicity - Marketing
Universidad Rafael Landivar