Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Helene MJ Learning

Winnipeg,MB

Summary

10 years in Management (Human Resources, Operations, Production, Manufacturing). Exceptional communication skills. Dynamic self-starter with sound judgment, strong attention to detail, and keen problem-solving skills. Building positive relationships with customers, management and team members. Highly organized, experience in planning, scheduling, training and coordinating department operations. Adapts to changing circumstances and new responsibilities easily. Well-qualified Human Resources Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Well-organized Human Resources professional bringing 4 1/2 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Personable with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Payroll, Benefits & HR Generalist

Lions Housing Centres
01.2022 - Current
  • Manage and ensure employees are entered correctly in QHR (Qaudrant) paying attention to detail
  • Prepare and run payroll bi-weekly for up to 300 employees
  • Review timecards to ensure accuracy of pay and hours being paid
  • Provide and process reports through Qaudrant bi-weekly to finance, stake holders and benefits provider
  • Process union dues monthly and send to Finance for payment
  • Year end processing creating new payroll schedule, review and distribute T4 statements
  • Work with the HR Manager on all HR/Payroll assignments
  • Maintain confidentiality of payroll and personal employee information
  • Responsible for administration of benefits and enrolling new employees
  • Assist employees and management with payroll inquiries
  • Assisting managers, staff scheduler in preparing vacation schedule for all employees
  • Interpret 3 collective agreements for management and staff
  • Ensure compliance with employment standards and understanding of work place policies
  • Assist the HR Manager with workplace discipline & grievances
  • Employee Investigation,write letters of correction, verbal warnings, written warnings, terminations and suspensions
  • Processing forms to the benefits provider for returning to pay, leave of absences, sick leave, WCB and Disability & Rehabilitation.Creating ROE's when required due to employee request or terminations
  • Assist managers and employee concerns regarding workplace practices and processes, employment standards, payroll, collective agreement and benefits.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
  • Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
  • Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Human Resources Assistant

Impact Security Group
05.2021 - 12.2021
  • Managed and ensure employee files are correct and up to date in the HR drive
  • Maintained employees in the when to work application
  • (suspensions, removals of terminated and resigned employees, HR & Union meetings)
  • Scheduled, browse through resumes, call and screen qualified RTP, Mall and Mobile applicants for the client Managers in person interviews
  • Screened, background checks and hiring qualified regular guards
  • On-boarding new employees, scan new hires and add to the HR drive for Winnipeg
  • Scheduled HR and Union meetings with employees for the VP and Human Resources Manager
  • Written coaching agreements, warnings and terminations, suspensions in response to HR and Union meetings
  • Processed, approved terminations and hiring kits across western Canada
  • Handled phone calls in regards to employee inquiries, and assisting employees with documentation through Doc Hub
  • Handled terminations and creating new hires in the HR drive across western Canada, Winnipeg, Thompson, Edmonton and Calgary.

Operations Support Coordinator

Versa Cold
02.2021 - 04.2021
  • Coordinated the assignment of customers to the appropriate loading bay to create efficiency for the warehouse team to prevent inbound and outbound delays
  • Assigned doors to drivers for loading and unloading
  • Ensure proper temperature requirements for shipping and receiving
  • Accurately check drivers paperwork and prepare documentation
  • Coordinated with the CFIA Inspector as required in regards to customs documents
  • Monitored several customer accounts and emails
  • Liaised with the Customer Service Representative regarding customer requests or inquiries on shipment delays and same day shipments
  • Worked with the warehouse team to meet customer requirements in a timely manner.

Customer Service Coordinator

TJX Canada Marshalls/Home Sense
02.2020 - 10.2020
  • Delegated tasks
  • Managing priorities to support front line sales associates
  • Train and develop sales associates with internal processes and policies
  • Provided both internal and external customer service
  • Assisted customers
  • Processing returns
  • Assigned sales associates to return merchandise to inventory
  • Cashier duties.

Project Coordinator HR Drive

Canadian Pacific Railway
11.2016 - 03.2017
  • Scanned and filed employee records into the central database
  • Monitored entries
  • Trained return to work union employees on documentation to scan.

Customer Service Coordinator

Canadian Pacific Railway
03.2016 - 11.2016
  • Coordinated with Field Operations and Mechanical Services on rail car monitoring to meet customer requirements
  • Trained customers with using CPR online tools to access shipment information
  • Initiated Urgent Shipment Notices to improve the movement of shipments
  • Plant shutdowns, excessive dwell and bad ordered cars.

Production Supervisor

Canadian Pacific Railway
02.2013 - 03.2016
  • Developed workload forecasts
  • Created daily work orders
  • Scheduled and tracked rail car and locomotive inventories on site for repairs
  • Estimated labour and material requirements for daily production levels
  • Monitored material inventory levels, placed orders, and issued materials on work orders in SAP
  • Supervised and delegated assignments to unionized car repair staff to ensure a productive work-flow
  • Scheduled and approved employee vacation
  • Verified employee attendance with their time cards
  • Tracked historical statistics for KPI reporting
  • Collaborated with various levels of management to coordinate scheduling of repairs and car release
  • Verified and approved data in CIM ensuring compliance with AAR (Association of American Railroads) rules and regulations, Transport Canada standards and CP polices
  • Established self-managed work teams, provided guidance and support to employees
  • Conducted job briefings, end of shift briefings, safety meetings, ensured that safety rules, procedures and policies are adhered to through proficiency testing and safety tracking document
  • Identified safety hazards, briefed staff, provided training and coaching
  • Reviewed and documented compliance of mechanics and switch crew with safety and performance standards
  • Corrected and documented safety incidents, safety hazards/concerns, investigated for corrective actions to the various departments, involving the Mechanical Manager and Health and Safety Committee in the prescribed timelines
  • Maintained communication and positive working relationships with local union officials
  • Ensured the collective agreement is understood and managed as it is written
  • Supported and participated in the continuous improvement initiatives to improve productivity and effectiveness of the operation.

Car Repair Coordinator

Progress Rail TransCanada
07.2006 - 02.2013
  • Established procedures and systems in a newly created position
  • Oversaw entry of production and sales orders for metal fabrication
  • Processed inventory cycle counts for metal fabrication
  • Created and monitored inventory of car repairs in Excel
  • Scheduled car cleaning when required before repairs
  • Created switch lists to assign responsibilities to the switch crew
  • When required, supervised and delegated assignments to 60 unionized car repair staff to ensure a productive work-flow
  • Member of the Employee Online Survey Committee for one year
  • Reviewed survey results and developed programs to improve employee satisfaction
  • Maintained communication and positive working relationships with local union officials
  • Ensured the collective agreement is understood and managed as it is written
  • Supported and participated in the continuous improvement initiatives to improve productivity and effectiveness of the operation.
  • Reduced downtime for clients by prioritizing urgent repairs and allocating resources accordingly.
  • Managed multiple repair projects simultaneously, ensuring timely completion and client satisfaction.
  • Evaluated technician performance regularly, providing feedback and support for continuous improvement.
  • Ensured adherence to safety protocols during all stages of the repair process, minimizing potential risks or accidents.
  • Coordinated training sessions for technicians on new equipment or techniques, enhancing their skills and efficiency levels within the workplace.
  • Regularly communicated with clients regarding repair status updates, fostering trust and maintaining positive relationships.
  • Conducted regular inventory audits to ensure adequate stock levels for replacement parts, minimizing delays in repair completion timeframes.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Created and maintained daily and weekly reports for upper management.
  • Managed efficient teams of up to 60 employees.

Education

Human Resource Management Certificate -

Red River College
Winnipeg, MB
01.2016

Skills

  • Administrative Experience
  • Human Resources
  • Interviewing
  • Recruiting
  • Management
  • Production
  • Manufacturing
  • Employee Orientation
  • Change Management
  • Computer Networking
  • Microsoft Office 365 (Word, Excel, Outlook)
  • SAP
  • BAAN (Resource Planning System, Manufacturing
  • When to Work Application & Logibec (Scheduling)
  • QHR (Entering Employee Information, Reports, Payroll Processing)
  • HR Policies and Procedures
  • Employment Law Compliance

Certification

  • Ten Thousand Coffees Member, Red River College, 2020-01-01, Present
  • WCB Basics certification of completion, 2022-09-01

Timeline

Payroll, Benefits & HR Generalist

Lions Housing Centres
01.2022 - Current

Human Resources Assistant

Impact Security Group
05.2021 - 12.2021

Operations Support Coordinator

Versa Cold
02.2021 - 04.2021

Customer Service Coordinator

TJX Canada Marshalls/Home Sense
02.2020 - 10.2020

Project Coordinator HR Drive

Canadian Pacific Railway
11.2016 - 03.2017

Customer Service Coordinator

Canadian Pacific Railway
03.2016 - 11.2016

Production Supervisor

Canadian Pacific Railway
02.2013 - 03.2016

Car Repair Coordinator

Progress Rail TransCanada
07.2006 - 02.2013

Human Resource Management Certificate -

Red River College
  • Ten Thousand Coffees Member, Red River College, 2020-01-01, Present
  • WCB Basics certification of completion, 2022-09-01
Helene MJ Learning