Helene Pfeuffer-Rutley
Pittsburg
Summary
Dynamic leader with strong coaching and mentoring abilities in fast-paced environments. Expertise in conflict resolution and attention to detail, dedicated to enhancing team performance and streamlining operational processes for improved customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fufillment Team Lead
Lowes Home Improvment
Antioch, CA
08.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members to enhance performance and product knowledge.
- Implemented process improvements, reducing inventory discrepancies and enhancing stock management.
- Coordinated scheduling to optimize labor resources during peak periods, minimizing wait times for customers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coordinated with signed-out truck drivers to facilitate inter-store transfers and streamline paperwork processes.
- Coordinated customer sign-out processes in-store and curbside, streamlining order retrieval and improving overall operational efficiency.
Home Decor Associate
Lowes Home Improvment
Antioch, CA
10.2024 - 08.2025
- Assisted customers in selecting home improvement products, providing tailored recommendations to enhance project outcomes.
- Maintained inventory accuracy by conducting regular stock audits and implementing efficient restocking procedures.
- Collaborated with team members to optimize product displays, improving customer engagement and sales performance.
- Executed daily operational tasks independently, ensuring compliance with safety protocols and store standards.
- Built estimates in regards to blinds and flooring details
- Assisted customers with blind's and flooring questions for install processes to a final decision on the flooring or blinds with their choice
Head Cashier
Lowes
Antioch, CA
06.2023 - 10.2024
- Supervised cashiers, ensuring efficient transaction processing and adherence to company policies.
- Trained new staff on register operations and customer service best practices.
- Managed cash drawer reconciliation, maintaining accuracy in financial reporting.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Coordinated daily staffing schedules to align with peak business hours and operational needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Merchandising Service Associate
Lowes Home Improvment
Antioch, CA
03.2023 - 06.2023
- Executed effective inventory management strategies, focusing on stock level monitoring and discrepancy reduction.
- Provided product knowledge to customers, facilitating informed purchasing decisions and boosting satisfaction.
- Assisted with building new bays for the plants
H and M Cashier Manager
H and M
Concord, CA
01.2022 - 03.2023
- Managed cash register operations, ensuring accurate financial transactions and efficient customer service.
- Trained and supervised staff on cash handling procedures and point-of-sale systems.
- Implemented inventory tracking processes to maintain stock accuracy and reduce discrepancies.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Coordinated daily cash reconciliations, identifying and addressing variances effectively.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Education
High School Diploma -
Pittsburg Senior High School
Pittsburg, CASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Process improvement
- Complaint resolution
- Operations management
- Product management
- Equipment maintenance
Certification
- fork lift certification
- Order picker certification
-narrow reach truck certification
Timeline
Fufillment Team Lead
Lowes Home Improvment
08.2025 - Current
Home Decor Associate
Lowes Home Improvment
10.2024 - 08.2025
Head Cashier
Lowes
06.2023 - 10.2024
Merchandising Service Associate
Lowes Home Improvment
03.2023 - 06.2023
H and M Cashier Manager
H and M
01.2022 - 03.2023
High School Diploma -
Pittsburg Senior High School