Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helene Moncion Brisebois

Val Caron,Canada

Summary

Adept at complex problem-solving and active listening, I've significantly enhanced customer satisfaction and efficiency at Marc Lafreniere Construction Inc. by streamlining credit review processes and resolving customer disputes with commendable proficiency. My skills in cash handling and goal setting have been pivotal in achieving and surpassing financial objectives.

Overview

32
32
years of professional experience

Work History

Front Desk Receptionist / Account Receivable

M. Champagne Siding Ltd.
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Accounts Receivable and Contracts

Office Administrator

Marc Lafreniere construction inc
01.2008 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Account Payable and Account Receivable
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Front Desk Receptionist / Account Receivable

M. Champagne Siding inc.
01.1993 - 01.2001
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Provided a high level of customer service to all clients
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary

Education

High School Diploma -

Ecole Secondaire Hanmer
Hanmer, Ontario
06.1993

Skills

  • Complex Problem-Solving
  • Goal Setting
  • Cash Handling
  • Equipment Troubleshooting
  • Active Listening
  • Customer service
  • Data entry
  • Telephone etiquette

Languages

French
English

Timeline

Front Desk Receptionist / Account Receivable

M. Champagne Siding Ltd.
05.2023 - Current

Office Administrator

Marc Lafreniere construction inc
01.2008 - 01.2022

Front Desk Receptionist / Account Receivable

M. Champagne Siding inc.
01.1993 - 01.2001

High School Diploma -

Ecole Secondaire Hanmer

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Helene Moncion Brisebois