Helene Marceau

• Assisted with special events or programs.
• Used strong interpersonal communication skills to convey information to others.
• Greeted visitors and answered questions about program, requirements and opportunities.
• Encouraged donations by supporting community fundraising events and campaigns.
• Exhibited excellent communications and customer service relations skills.
• Developed strong interpersonal communication skills to promote relationship building with internal and external customers.

• Prepared meals for church members and guests for funerals or special events.
• Supervised work of other volunteers to coordinate schedules, solve problems and allocate resources.

• Reconciled monthly statements, invoices and expense accounts, keeping records accurate and current.
• Advised management regarding significant expenditures to keep operations in line with budget limitations.
• Executed financial due diligence tasks on daily basis to maintain optimal company finances.
• Planned and managed $10 000 annual budgets, tracking expenses and investigating discrepancies to maintain optimal controls.
• Drafted Monthly treasury reports to support management decision-making needs.

Worked in Regina General Hospital Gift Shop

• Interacted with customers by phone, email or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Delivered clerical support by handling range of routine and special requirements.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Supported [Job title]s with proactive correspondence management, document coordination and customer relations.
• Reconciled account files and produced monthly reports to keep [Job title] informed about office operations.

• Oversaw schedule management and protocols for orientation, registration and related activities.
• Cultivated positive relationships between community members, school students and teachers.
• Mentored newly hired educators and provided encouragement and feedback.
• Monitored student behavior and enforced discipline policies.
• Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.
• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
• Piloted program to address proposed state subject area competencies and standards.