Helen Bubraye Nwankwo
Ottawa,ON
Summary
Adept at enhancing cleanliness and guest satisfaction, I leveraged efficient cleaning techniques and a strong work ethic at Neat And Net Cleaning Service to significantly improve client contentment. My expertise in maintaining cleanliness standards and fostering positive guest relations underpins my ability to exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Hotel Cleaner Supervisor
Luton Villa And Hotel Resort
03.2020 - 05.2023
- Assisted the hotel in passing inspections by adhering to strict industry guidelines for sanitation and maintenance.
- Trained new housekeeping team members on best practices in cleaning techniques, contributing to a consistent level of service quality across all rooms.
- Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
Residential Cleaner Team Leader
Neat And Net Cleaning Service
12.2016 - 11.2019
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
Residential Cleaner
Spotlight Cleaning Services
05.2012 - 05.2016
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Sociology
University of Port Harcourt
Nigeria 09.2015
Skills
- Furniture Arrangement
- Strong Work Ethic
- Bathroom cleaning
- Laundry skills
- Maintaining Cleanliness Standards
- Efficient Cleaning Techniques
- Waste disposal
- Dusting surfaces
- Guest Relations
Languages
English
Elementary
Timeline
Hotel Cleaner Supervisor
Luton Villa And Hotel Resort
03.2020 - 05.2023
Residential Cleaner Team Leader
Neat And Net Cleaning Service
12.2016 - 11.2019
Residential Cleaner
Spotlight Cleaning Services
05.2012 - 05.2016
Sociology
University of Port Harcourt
Similar Profiles
Amir KhanAmir Khan
Food and Beverage Assistant at Luton Hoo Hotel golf & spa.Food and Beverage Assistant at Luton Hoo Hotel golf & spa.
SITI NISSAUL KHOIRIYAHSITI NISSAUL KHOIRIYAH
Room Attendant - Housekeeping at Villa Park Resort & SpaRoom Attendant - Housekeeping at Villa Park Resort & Spa
Jaswinder Kaur JaswinJaswinder Kaur Jaswin
Rooms Division Manager at Anantara Desaru Coast Resort & Villa ,Minor HotelsRooms Division Manager at Anantara Desaru Coast Resort & Villa ,Minor Hotels