Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Helena M. Al-Abadilah

Ilderton,ON

Summary

Ambitious Product Analyst aiming to leverage over 3 years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between product/project partners and business leaders to transform business goals into actionable improvement and outcomes. Proven-track record in Demonstrating success in developing an interpreting data to identify opportunities for performance improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Analyst

TD Bank
05.2022 - Current
  • Generated and analyzed reports to uncover data which supported continuous improvement events, and strategic decision for the upcoming fiscal year.
  • Analyzed data sets to conduct root cause analyses or know issues and escalated improvement opportunities to product and delivery leads.
  • Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
  • Fostered a culture of continuous improvement by regularly soliciting feedback from team members and implementing necessary changes.
  • Contributed to creation and implementation of technical requirements and specifications to establish common foundation for process improvements.
  • Collaborated with cross-functional teams to develop innovative solutions addressing customer pain points.
  • Conducted primary and secondary research to better understand customer needs and colleague behaviors.
  • Increased efficiency within the team by introducing standardized templates for documentation related tasks.

Business Process Analyst

TD Bank
10.2020 - 04.2022
  • Leveraged technology solutions to drive efficiency gains within processes, embracing innovation and staying current with industry advancements.
  • Led workshops for stakeholders to gather feedback on proposed process changes, fostering a collaborative approach to optimization efforts.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
  • Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
  • Managed project timelines and deliverables associated with business process improvements, ensuring successful completion within established timeframes.

Various Contact Centre Roles

TD Bank
08.2013 - 10.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.
  • Organized and detail-oriented with a strong work ethic.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Arts - Geography & Political Science

York University, Canada
Toronto, ON

Maters Certificate - Lean Six Sigma Black Belt

Schulich ExecEd
Toronto, Canada
05.2024

Skills

  • Project Management
  • Business Process Mapping
  • Proficient in Confluence, JIRA, Visio
  • Continuous Improvement
  • Time Management
  • Process Improvement
  • Client Relationship Management
  • Voice of Customer Analysis

Certification

  • Lean Yellow Belt, Schulich ExecEd
  • Lean White Belt, Schulich ExecEd
  • Certified Associate in Project Management, Project Management Institute

Timeline

Product Analyst

TD Bank
05.2022 - Current

Business Process Analyst

TD Bank
10.2020 - 04.2022

Various Contact Centre Roles

TD Bank
08.2013 - 10.2020

Bachelor of Arts - Geography & Political Science

York University, Canada

Maters Certificate - Lean Six Sigma Black Belt

Schulich ExecEd

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Helena M. Al-Abadilah