Helena Young
Riverside
Summary
Dedicated office professional with a strong background in managing daily operations and improving workflow. Skilled in data entry and verbal communication, contributing to a collaborative team environment and exceptional customer service.
Overview
23
23
years of professional experience
Work History
Office Assistant
Riverside City College
Riverside, CA
07.2024 - Current
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling meetings and coordinating events for staff.
- Input data into spreadsheets and databases.
- Maintained accurate filing systems, improving document retrieval efficiency.
- Supported student inquiries by providing information on college services and programs.
- Utilized office software such as Access to maintain databases and manage records effectively.
- Collaborated with departments to streamline communication processes across the office.
- Maintained confidentiality in handling sensitive information while performing office tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing SARs schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
Student Aide III
Riverside City College
Riverside, CA
03.2019 - 06.2024
- Assisted students with inquiries and resources, providing exceptional customer service and support.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in appointment process.
- Maintained organized and clean front office area to create professional and welcoming environment for students and employees.
- Scheduled and confirmed appointments in SARs system.
- Managed high-volume phone calls, directing inquiries to appropriate department for prompt resolution.
- Handled sensitive student information with confidentiality, adhering to company privacy guidelines.
Assistant Manger
Chevron Stations Inc
Moreno Valley, CA
07.2003 - 12.2016
- Supervised daily operations to ensure compliance with safety and quality standards outlined with the State, County and City rules/regulations.
- Trained and developed staff in customer service protocols and operational procedures.
- Conducted monthly safety meetings for team skill enhancement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash and product intake by finalizing daily paperwork into the Bluecube system.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future McClane ordering needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
Education
No Degree - Business Admin BS HRM & Organizational Behavior
California State University, East Bay
Hayward, CA05-2028
High School Diploma -
Rancho Verde High School
Moreno Valley, CA06-2001
Associate Degree - Business Administration: Real Estate
Riverside City College
Riverside, CA07-2025
Associate Degree - Kinesiology, Health And Wellness
Riverside City College
Riverside, CA06-2025
Associate Degree - Business Administration
Riverside City College
Riverside, CA12-2024
Associate Degree - Administration And Information Systems
Riverside City College
Riverside, CA12-2024
Associate Degree - Social And Behavorial Arts
Riverside City College
Riverside, CA12-2024
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Resourceful
- Office management
- Money handling
- Retail operations
- Employee scheduling
Timeline
Office Assistant
Riverside City College
07.2024 - Current
Student Aide III
Riverside City College
03.2019 - 06.2024
Assistant Manger
Chevron Stations Inc
07.2003 - 12.2016
No Degree - Business Admin BS HRM & Organizational Behavior
California State University, East Bay
High School Diploma -
Rancho Verde High School
Associate Degree - Business Administration: Real Estate
Riverside City College
Associate Degree - Kinesiology, Health And Wellness
Riverside City College
Associate Degree - Business Administration
Riverside City College
Associate Degree - Administration And Information Systems
Riverside City College
Associate Degree - Social And Behavorial Arts
Riverside City College