Helena Xidis
Mississauga,ON
Summary
A diligent professional that is recently graduated with honours from the Business Administration Advanced Diploma Program at Humber College, with an established track record in marketing, administration, and business operations. Over 5 years' work experience as a membership coordinator with a focus on customer service, flyer design and sales. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Receptionist
Lecos Auto Sales
03.2013 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Membership Coordinator
Wynn Fitness
05.2018 - 04.2024
- Responsible for all aspects of receiving and coordinating guests
- Conducted new member orientation including facility tours and booking initial personal training assessments
- Answering telephone inquiries, directing calls and taking messages
- Creating and designing various marketing flyers and email newsletters
- Creating, arranging and sending out email blasts/bulk text messaging
- Resolved member concerns or complaints and informed management of escalating situations
- Took payments, assigned new membership cards and updated member accounts
- Identified delinquent member accounts, took appropriate action and collected outstanding payments
- Arranging for debt repayment and establishing debt repayment schedules averaging $2,000 in collections a month
- Creating and sending out invoices
- Selling gym memberships
- Brand Ambassador work including lead generation
- Prospecting, following up with leads and booking facility tours
- Assisted in organizing events, both on-site and off-site
- Key holder.
Education
Advanced Diploma - Business Administration
Humber College
Etobicoke, ON04.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer Service
- Email Marketing
Honors And Awards
- Ontario Colleges Marketing Competition 2022 - Prospect Pitch Team
- Longo Faculty of Business Deans Honor List – Winter 2022, Summer 2022
References
Available Upon Request
Languages
English
Native or Bilingual
Greek
Professional Working
Timeline
Membership Coordinator
Wynn Fitness
05.2018 - 04.2024
Receptionist
Lecos Auto Sales
03.2013 - Current
Advanced Diploma - Business Administration
Humber College