Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Helena Wiebe

Canada

Summary

Versatile and results-oriented professional with a proven track record at Walmart, excelling in roles that demand exceptional customer service and operational efficiency. Leveraged expertise in retail management and safe food handling to enhance customer satisfaction and streamline processes. Demonstrated leadership in fostering teamwork and implementing cost-effective solutions, achieving a significant increase in repeat business.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Online Grocery Associate

Walmart
11.2022 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.

Cook

Dutch Wharf Fish and Chips
05.2022 - 10.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Owner Operator

2 Tone Taxi
07.2020 - 06.2022
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Taxi Driver

Blue Star Taxi
06.2020 - 03.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Assisted passengers with luggage and mobility needs, enhancing service quality.

CSM/Assistant Manager

Walmart
02.2014 - 11.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Improved team morale by establishing recognition program for exceptional customer service.

Education

GED -

Online
02-2004

Skills

  • Retail employee training
  • Stocking supplies and retail products
  • Retail sales customer service
  • Accurate money handling
  • Schedule management
  • Proper vehicle operations
  • Retail management experience
  • Safe food handling

Languages

German
Limited Working
Spanish
Elementary

Timeline

Online Grocery Associate

Walmart
11.2022 - Current

Cook

Dutch Wharf Fish and Chips
05.2022 - 10.2022

Owner Operator

2 Tone Taxi
07.2020 - 06.2022

Taxi Driver

Blue Star Taxi
06.2020 - 03.2022

CSM/Assistant Manager

Walmart
02.2014 - 11.2018

GED -

Online

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Helena Wiebe