Helena Walters
Uxbridge,ON
Summary
Detail-oriented employee delivering top-notch customer satisfaction in Event set up/clean up environments. Dynamic personality adept at cross-selling products and services while accurately tracking supplies and inventory to maximize opportunities.
Overview
15
15
years of professional experience
Work History
Event Staff Member
Ramada
01.2020 - 08.2020
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Assisted with analysis of information from guest comments to pinpoint areas of potential improvement in future events and services.
- Assisted guests in determining seat location and escorted guests to seats.
Administrator
Elite Finishing
09.2005 - 11.2018
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Identified needs of customers promptly and efficiently.
- Completed Tasks with efficiency and accuracy.
Pharmacy Assistant
Rexall
10.2007 - 08.2008
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
Education
High School Diploma -
St Magriet School
06.1987
Skills
- Guest Relations Expertise
- Cleaning and Maintenance
- Customer Service
- Cash Register Operation
- Positive Attitude
- Attention to Detail
- Security Checks
- Teamwork and Collaboration
- Event Setup
Languages
English
Native or Bilingual
Dutch
Full Professional
Timeline
Event Staff Member
Ramada
01.2020 - 08.2020
Pharmacy Assistant
Rexall
10.2007 - 08.2008
Administrator
Elite Finishing
09.2005 - 11.2018
High School Diploma -
St Magriet School
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