HELENA TRAN
Banff,AB
Summary
Enthusiastic Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
5
5
years of professional experience
Work History
Head Baker
Evelyn's coffee bar
Banff, AB
08.2022 - Current
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Baked fresh bread and pastries for cafes and restaurants.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Created attractive dessert trays for catering events.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
Housekeeping Supervisor
Soho Hotel and Residence Toronto
04.2022 - 08.2022
- Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments
- Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness
- Advises manager or desk clerk of rooms ready for occupancy
- Inventories stock to ensure adequate supplies
- Investigates complaints regarding housekeeping service and equipment, and assists manager with corrective action
- Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment
- Records data concerning work assignments, Grand Performer actions, and time records, and prepares periodic reports
- Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
- Assists manager in preparing reports concerning room occupancy, payroll expenses, and department expenses
- Plans work schedules to ensure adequate service.
Housekeeping Supervisor
Hilton Missisauga/Meadowvale
10.2021 - 04.2022
- Maintain the whole building to make sure cleaning standards are met and amenities function properly
- Lead, train and supervise Room Attendants and Houseperson on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Work with marketing and sale department to set up site rooms
- Assess inventory , assign for cleaning and inspect room
- Verify and report status and/or discrepancies of rooms
- Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
- Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Respond to special guest requests in a timely, friendly and efficient manner
Housekeeping Supervisor
Banff Rocky Mountain Resort
Banff, AB
04.2021 - 10.2021
- Maintain general hygiene of the property
- Perform a room check in a meticulous way to make sure all the rooms are spotless to sell
- Investigating and dealing with complaints regarding poor hygiene, shortage of supplies
- Work in close contact with other supervisors, housemen and managers to provide sufficient needs to housekeepers who are in need
- Provide training to new staffs
- Work with other supervisors to make sure the whole team is running smoothly and on time
- Managing, devising tasks for each housekeepers and move them to help other rooms if needed
- Be detailed-oriented about standard, hygiene quality to minimize hygiene complaints
Front Desk Agent
Silver Star Mountain Resort
11.2020 - 04.2021
- Perform check-in and check-out tasks
- Greet guests and respond to guest inquiries, requests and issues in a timely, friendly and professional manner through in-person com-munication, emails and phone calls
- Verify guests’ identity and credit card data
- Efficiently communicate with housekeeping to ensure all rooms are clean and ready to accommodate new guest arrivals
- Provide information about hotel, restaurants, nearby attractions, available room and amenities
- Make sure to log all important information in the daily log to pass over to the subsequent shift
- Print off shift reports and run cash- out to admin
Receptionist
Hot Nails Salon and Spa
London, Ontario
02.2019 - 11.2020
- Pick up calls, mark down appointments, process cancelled appoint-ments in a customer-service manner
- Greet guests with great smile and friendly manner
- Provide answers to guests in terms of product quality, price on phone or in in-person interactions
- Be able to recommend guest services that are the best fit for them
- Deal with complaints from guests in terms of customer dissatisfaction
- Keep reception area clean and organized to offer positive first im- pression to every visitor
- Direct clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Process cash register, debit/credit payment
- Be able to provide and maintain excellent customer service
Education
Associate of Applied Science -
Hospitality Fanshawe College
04.2020
Bachelor of Arts - English Linguistics And Literature
The University Of Social Sciences And Humanities - Ho Chi Minh
05.2018
Skills
- Multi-line telephone skills
- Office supplies purchasing
- Detail-orientation
- Data entry ( MS Word, Ms Excel, MS Powerpoint)
- Customer Service Skills
- Communication Skills
- Customer relationship management
- Employee training
- Guest relations
References
REFERENCES Kathy Butler Fanshawe College Professor kbutler@fanshaweonline.ca 519-452-4430 Kirsten Roy Fanshawe College professor kroy@fanshaweonline.ca 519-719-4979
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Head Baker
Evelyn's coffee bar
08.2022 - Current
Housekeeping Supervisor
Soho Hotel and Residence Toronto
04.2022 - 08.2022
Housekeeping Supervisor
Hilton Missisauga/Meadowvale
10.2021 - 04.2022
Housekeeping Supervisor
Banff Rocky Mountain Resort
04.2021 - 10.2021
Front Desk Agent
Silver Star Mountain Resort
11.2020 - 04.2021
Receptionist
Hot Nails Salon and Spa
02.2019 - 11.2020
Associate of Applied Science -
Hospitality Fanshawe College
Bachelor of Arts - English Linguistics And Literature
The University Of Social Sciences And Humanities - Ho Chi Minh
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