Helena Simic
Waterloo,ON
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, caring, and anticipating customer needs to ensure enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Kafana Kod Milosa
01.2024 - Current
- Brought excellent teamwork skills and built mutual trust among colleagues and management through open communication and reliable execution of responsibilities
- Demonstrated strong multitasking abilities by efficiently managing a wide range of tasks in a dynamic setting, from taking orders and serving food and beverages to maintaining cleanliness and ensuring a smooth flow of operations during peak hours
- Maintained attention to detail and accuracy when processing orders and bills, effectively juggling these responsibilities alongside the demands of a fast-paced environment, making sure that each customer's requests were fulfilled correctly and payments were correct.
Server
Scout Cafe
05.2023 - 08.2023
- Worked with fellow servers, kitchen staff, and management to create seamless and efficient dining experience
- Greeted, seated, and served customers in both dining area and bar in a timely manner, providing a friendly atmosphere
- Became familiar with food and drink menu quickly, made recommendations according to customers' cravings/preference.
Hostess
Barangas on the Beach
04.2022 - 08.2023
- Working together with servers, bussers, managers, and other hostesses to maintain order within the workplace
- Greeting and seating customers, keeping track of available seating, creating reservations and making sure all possible requests made by customers are met
- Setting up for large events.
Customer Service Associate, Garden centre
Lowe's
04.2021 - 08.2021
- Fulfilling customer service role by ensuring customers in the garden centre find the product(s) that they are looking for
- Taking care of plants in the garden centre, and constantly learning about gardening to be able to answer any questions that customers might have
- Always finishing tasks given by manager, as well as extra tasks to keep the space clean and organized.
Education
Bachelor of Science - Geography And Geomatics
Wilfrid Laurier University
Waterloo, ON06.2027
Skills
- POS System Operation and cash handling
- Excellent customer service and communication skills
- Enjoy working in a fast-paced environment
- Attention to detail - cleanliness, order accuracy
- Strong Work Ethic
- Positive attitude
Certification
Smart Serve certification - 12/2022
Standard first aid with CPR "C" - 07/2024
Languages
English
Native or Bilingual
French
Elementary
Serbian
Native or Bilingual
Timeline
Server
Kafana Kod Milosa
01.2024 - Current
Server
Scout Cafe
05.2023 - 08.2023
Hostess
Barangas on the Beach
04.2022 - 08.2023
Customer Service Associate, Garden centre
Lowe's
04.2021 - 08.2021
Bachelor of Science - Geography And Geomatics
Wilfrid Laurier University
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