Helena Goncalves Rodrigues Oliveira
Winnipeg,MB
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Student Ambassador
Heartland English School
06.2022
- Provided campus and neighbourhood tours
- Supported new students by connecting them with school's resources
- Created social media posts to help advertise school's programs
Kitchen Assistant
Restaurant Casa Amarela
06.2018 - 10.2019
- Answered phone calls from clients and delivery partners to place orders and provide order status updates
- Processed cash and credit transactions
- Ensured order accuracy and handled order packing and delivery to couriers
- Managed over 30 customer calls per day
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Tracked substitutions and informed customers of changes
Education
Bachelor of Science - Applied Computer Science
University of Winnipeg
Winnipeg, MB04.2026
High School Diploma -
Matriz Educação
Rio De Janeiro, RJ11.2019
Skills
- MS Office
- Bilingual: Fluent in Portuguese and English
- Excellent customer service skills, ensuring positive interactions with customers and addressing inquiries effectively
- Detail-oriented team player, capable of collaborating with colleagues to achieve common goals
- Strong problem-solving skills, resolving customer questions and concerns in a courteous and resourceful manner
- Self-motivated and adaptable, thriving in a fast-paced environment and consistently delivering quality results
- Proficient in handling various payment methods, including debit, credit, cash, and gift cards for accurate transaction processing
- Effective communication skills, demonstrated through interactions with customers, team members, and supervisors
- Physical stamina and ability to move up to 50lbs, maintaining mobility throughout the shift
Timeline
Student Ambassador
Heartland English School
06.2022
Kitchen Assistant
Restaurant Casa Amarela
06.2018 - 10.2019
Bachelor of Science - Applied Computer Science
University of Winnipeg
High School Diploma -
Matriz Educação
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