Helena Petrauskas
Pierrefonds,Canada
Summary
Knowledgeable entry-level candidate with strong background in customer communications and proven ability to enhance client satisfaction. Successfully managed customer interactions and resolved complex issues, leading to improved customer loyalty. Demonstrated excellent interpersonal and problem-solving skills to effectively address and mitigate concerns.
Overview
4
4
years of professional experience
Work History
Customer Communications Specialist
Spinelli Dealerships
09.2024 - Current
- Managed high-volume inbound and outbound communications, ensuring prompt response times and accurate information dissemination.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Reduced response times by optimizing workflows and prioritizing tasks based on urgency levels.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
Cash Supervisor
Canadian Tire Corporation
08.2023 - 09.2024
- Maintained up-to-date knowledge of store policies and procedures, ensuring consistent adherence by all team members
- Coordinated breaks for team members efficiently while maintaining optimal coverage at the front end of the store
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs
Cashier/ Returns Cashier
Canadian Tire Corporation
04.2021 - 08.2023
- Trained 5 new employees on returns procedures, contributing to a knowledgeable and efficient team
- Assisted over 1000 customers in locating replacement items or issuing store credit, providing exceptional service during the return process
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Bachelor's - Marketing
Concordia University
Montreal, QC12.2026
DEC - Social Sciences with Mathematics
John Abbott College
Sainte-Anne-de-Bellevue, QC12.2022
Skills
- Staff Training and Development
- Time Management
- Team collaboration
- Problem Solving
- Customer Service
- CRM software
- Excellent communication
Languages
English
French
Greek
Timeline
Customer Communications Specialist
Spinelli Dealerships
09.2024 - Current
Cash Supervisor
Canadian Tire Corporation
08.2023 - 09.2024
Cashier/ Returns Cashier
Canadian Tire Corporation
04.2021 - 08.2023
DEC - Social Sciences with Mathematics
John Abbott College
Bachelor's - Marketing
Concordia University
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