Helena Miller
Mississauga,ON
Summary
Accomplished Sales Manager & Assistant Pastry Chef in successfully leading employees and maintaining a productive work environment. Currently working as a server. Strong background in creative problem solving, sales development and lasting customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and sales.
Overview
10
10
years of professional experience
Work History
Server
DPRTMNT
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Style Advisor
Aritzia
04.2023 - 06.2024
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
- Collaborated with store management to plan and execute seasonal sales events and promotions.
Barista
Starbucks
03.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Sales Manager
Global Faces Direct
07.2021 - 03.2023
- Focused on B2B and B2C sales while creating customer relations and long term donors.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Planned team-building exercises to increase employee performance and work environment.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Retail Manager
The Macaron Boutique
04.2019 - 07.2021
- Monitored customer buying trends and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for customers.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Assistant Pastry Chef
The Macaron Boutique
09.2014 - 07.2021
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Specialized in baking macarons for 7 years and other french pastries.
- Assisted the Chef de Cuisine in prep work, dish washing, baking and overall kitchen maintenance.
- Trained new kitchen staff on procedures and managed performance for up to 4 team members.
Sales Associate
H&M
05.2018 - 02.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Bath & Body Works
04.2018 - 02.2019
- Loaded and unloaded merchandise using ladder.
- Excelled in creating customer relations in order to sell a full range of products and maintain customer loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Seasonal Sales Associate
Roots
11.2017 - 01.2018
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
No Degree - Fashion Design
George Brown College
Toronto, ON06.2027
High School Diploma -
Bear Creek Secondary School
Barrie, ON06.2018
Skills
- Product and service knowledge
- Staff management & training
- Time management & organization skills
- Creative problem solving skills
- Directing sales team
- Scheduling and coordinating
- Recruiting and interviewing
- Effective selling technique
Timeline
Server
DPRTMNT
04.2024 - Current
Style Advisor
Aritzia
04.2023 - 06.2024
Barista
Starbucks
03.2023 - 12.2023
Sales Manager
Global Faces Direct
07.2021 - 03.2023
Retail Manager
The Macaron Boutique
04.2019 - 07.2021
Sales Associate
H&M
05.2018 - 02.2019
Sales Associate
Bath & Body Works
04.2018 - 02.2019
Seasonal Sales Associate
Roots
11.2017 - 01.2018
Assistant Pastry Chef
The Macaron Boutique
09.2014 - 07.2021
No Degree - Fashion Design
George Brown College
High School Diploma -
Bear Creek Secondary School
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