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Helena Kero
North Vancouver
Summary
At Browns Social House, I have excelled as an expeditor and hostess, enhancing delivery times and accuracy through exceptional time management and attention to detail. My ability to swiftly resolve customer issues, coupled with effective team collaboration and training of new staff, highlights my commitment to excellence in customer service and hospitality.
Overview
1
1
year of professional experience
Work History
Expeditor
Browns Social House
04.2024 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Trained new expeditors and food runners according to company policies and standards.
Hostess
Browns Social House
12.2023 - 04.2024
- Strengthened teamwork capabilities by collaborating closely with front-of-house staff.
- Increased guest retention with friendly interactions and personalized service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
Education
Bachelor of Arts - Education
Simon Fraser University
Burnaby, BC06-2028
High School Diploma -
Saint Thomas Aquinas Secondary School (STA)
North Vancouver, BC06-2024
Skills
- Listening skills
- Customer service
- Time management
- Attention to detail
- Hospitality services
- Team collaboration
Interests
Timeline
Expeditor
Browns Social House
04.2024 - Current
Hostess
Browns Social House
12.2023 - 04.2024
Bachelor of Arts - Education
Simon Fraser University
High School Diploma -
Saint Thomas Aquinas Secondary School (STA)
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