Helena Helm Villalba
Retail Sales Associate
Anaheim,CA
Summary
Offering strong foundation in customer service and desire to contribute to upkeep and enjoyment of public spaces. Brings willingness to learn park maintenance techniques and safety protocols, ensuring safe and welcoming environment for visitors. Ready to use and develop communication and maintenance skills in a Retail Sales Associate role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Park Services Associate
Knott’s Berry Farm
05.2024 - 12.2024
- As a Park Service Associate, I specialized in customer service. Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Maintained park cleanliness and safety standards through regular inspections and timely maintenance.
- Managed time efficiently, balancing daily tasks with any unexpected situations that arose throughout the day.
- Reported safety, customer and staffing issues directly to supervision.
- Closely follows biohazard cleaning procedures to avoid bloodborne pathogen transmission when sanitizing public restrooms.
- Communicated with various departments using handheld radios and [Software].
Education
High School Diploma -
Magnolia High School
Anaheim, CA05.2024
Skills
- Complaint resolution
- Reliability and punctuality
- Great Work Ethic
- Critical thinking
- Event planning experience
- Adaptive problem solving
- Public safety awareness
- Team collaboration capacity
- Customer satisfaction measurement
- Cash handling
- Flexible schedule
- Store maintenance
Certification
- Public Safety, North Orange County ROP - 05/15/2023
LANGUAGES
English
Timeline
Park Services Associate
Knott’s Berry Farm
05.2024 - 12.2024
High School Diploma -
Magnolia High School
Awards
Honor Roll’ 24
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