HELENA ARCANJO

• Ensured consistency by keeping staff motivated during high and low seasons
• Coordinated and optimized front and back - of - store operations
• Demonstrated leadership through hands-on involvement by being a hands-on manager
• Led team to exceed sales targets through effective staff training and performance management.
• Implemented inventory control systems, reducing stock discrepancies and improving accuracy.
• Managed store operations, ensuring compliance with company policies and procedures.
• Analyzed sales data to identify trends, informing decision-making for product assortment and promotions.
• Fostered a positive work environment by mentoring staff and promoting professional development opportunities.
• Enhanced customer service standards, resulting in improved satisfaction ratings and repeat business.
• Streamlined operational processes, increasing efficiency in daily store functions and resource allocation.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
• Managed store organization, maintenance, and purchasing functions.
• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
• Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
• Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.

• Assisted in preparing financial statements and reports, ensuring accuracy and compliance with accounting standards.
• Coordinated monthly reconciliations of accounts, identifying discrepancies and implementing corrective measures.
• Supported accounts payable and receivable processes, streamlining workflows to enhance efficiency.
• Performed monthly bank reconciliations to maintain accuracy of financial data and prevent potential issues.
• Supported senior accountants in preparing accurate financial statements for timely submission.

• Maintained cleanliness and sanitation standards in guest rooms and public areas.
• Utilized cleaning equipment and chemicals safely to enhance operational efficiency.
• Collaborated with maintenance team to address facility issues promptly.
• Developed efficient cleaning schedules to optimize workflow and service delivery.
• Fostered positive guest interactions, enhancing overall satisfaction through exceptional service.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Supervised cleaning operations to ensure compliance with health and safety regulations.
• Trained and mentored new staff on effective cleaning techniques and standards.
• Developed and implemented efficient cleaning schedules to optimize workflow.
• Collaborated with management to identify areas for process improvements in cleaning protocols.
• Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
• Resolved customer complaints related to cleanliness proactively, enhancing overall guest satisfaction.

• Developed and implemented HR policies to enhance organizational effectiveness.
• Led recruitment strategies to attract top talent and reduce turnover rates.
• Streamlined onboarding processes, improving new hire engagement and retention.
• Designed employee development programs to foster skill enhancement and career growth.
• Collaborated with leadership to address workforce challenges and improve employee relations.
• Analyzed HR metrics to inform strategic decision-making and optimize resource allocation.
• Oversaw compliance with labor laws, ensuring organizational adherence to regulations and standards.
• Cultivated a positive work environment through continuous improvement initiatives and strong leadership.
• Managed complex employee relations issues, fostering a culture of trust, respect, and open communication.
• Implemented workforce planning strategies that successfully addressed staffing needs during periods of rapid growth or contraction.
• Oversaw benefits administration, providing competitive offerings while maintaining cost-effectiveness for the organization.
• Improved onboarding processes to accelerate new hire productivity and expedite their assimilation into the company culture.

Third year

• Graduation with Distinction, April 2021
• Final Grade: 85%
• Recipient of Hospitality Pineapple, April 2021