Helen Yaseen
Retail Assistant Manager
Winnipeg,MB
Summary
Proven leader in retail management, notably with Bootlegger, adept at driving sales and enhancing customer satisfaction. Excelled in operations management and problem-solving, consistently exceeding sales targets. Skilled in fostering team collaboration and mentoring staff, significantly boosting efficiency and performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bootlegger
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Floor Manager
Oak + Fort
10.2022 - 11.2023
- Overcame objections and closed sales while following company policies and legal requirements.
- Trained and supported sales force with closing deals.
- Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Demonstrated product and answered questions for prospective customers.
Lead Sales Key Holder
Club Monaco
11.2021 - 10.2022
- Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
- Facilitated successful promotional events by coordinating logistics, marketing efforts, and staff participation to maximize results.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed store personnel by delegating tasks and supervising daily operations.
Sales Lead Keyholder
Roots
10.2020 - 11.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
Sales Lead Keyholder
La Vie En Rose
03.2018 - 10.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Facilitated successful promotional events that generated increased foot traffic and boosted overall sales volume.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
Sales Associate
Winners
07.2017 - 09.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Sociology
University of Manitoba
Winnipeg, MB04.2026
High School Diploma -
École Secondaire Kelvin High School
Winnipeg, MB07.2016
Skills
Operations Management
Problem-solving abilities
Retail Operations
Employee Scheduling
Task Delegation
Employee Performance Evaluations
Product and service knowledge
Operations Management
Languages
English
Native or Bilingual
Kurdish
Native or Bilingual
Interests
Reading
Nature
Religion
Timeline
Assistant Manager
Bootlegger
11.2023 - Current
Sales Floor Manager
Oak + Fort
10.2022 - 11.2023
Lead Sales Key Holder
Club Monaco
11.2021 - 10.2022
Sales Lead Keyholder
Roots
10.2020 - 11.2021
Sales Lead Keyholder
La Vie En Rose
03.2018 - 10.2020
Sales Associate
Winners
07.2017 - 09.2017
Bachelor of Arts - Sociology
University of Manitoba
High School Diploma -
École Secondaire Kelvin High School
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