Helen Windsor
Central Saanich,BC
Summary
Dynamic administrative professional with extensive experience in an office setting, excelling in customer service and data entry. Recognized for meticulous attention to detail and strong problem-solving abilities, I effectively manage documentation and enhance client relations, ensuring seamless office operations and high satisfaction rates. A dedicated team player committed to excellence.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Weeda Stamps Ltd.
Victoria, BC
02.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Maintained stocks of mailing supplies for shipping of client's stamps collections
- Organize 500 auction items on a monthly basis for shipping
- Mail out 200-300 Ebay orders per week
- Perform general cleaning duties
- Assisted in coordinating auction logistics and event setups to ensure smooth operations.
- Developed promotional materials
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
Flower Arranger and Rose Grader
Eurosa Farms
Central Saanich, BC
03.2019 - 08.2021
- Created floral bouquets based on store orders in a fast-paced environment
- Graded roses next to a grading machine
- Grouped roses based on monetary value from a conveyor line
Farm Manager
Good Life Farms
Brentwood Bay, BC
09.2009 - 06.2021
- Oversaw daily farm operations, ensuring efficient workflow and resource allocation.
- Managed livestock care, including feeding schedules and health monitoring practices.
- Developed and maintained budgets for operational expenses.
- Trained staff on safety protocols and best agricultural practices to improve productivity.
- Established partnerships with local suppliers to optimize procurement processes.
- Led initiatives for sustainable farming practices, reducing environmental impact while increasing efficiency.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
Artist
Healing Helen Art
Brentwood Bay, BC
11.2014 - 12.2019
- Created original artwork for exhibitions, enhancing visual storytelling and audience engagement.
- Collaborated with clients to develop custom art pieces, ensuring alignment with their vision and preferences.
- Managed multiple projects simultaneously, meeting deadlines while maintaining high-quality standards.
- Led workshops and community art programs, fostering creativity and skill development among participants.
- Analyzed market trends to inform creative direction, adapting styles to better resonate with target audiences.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Created marketing materials: catalogues, rack cards, business cards
- Traveled to art shows within BC and Alberta
- Turned artwork into merchandise which sold wholesale across Canada.
Tasting Room Manager
Devine Winery
Central Saanich, BC
10.2009 - 10.2013
- Managed daily operations of tasting room, ensuring seamless guest experiences and adherence to safety protocols.
- Coordinated tastings and events, fostering relationships with local wineries and distributors.
- Maintained inventory levels, overseeing stock management and ordering processes for wine selections.
- Implemented effective marketing strategies to promote tasting room activities and increase visitor engagement.
- Monitored guest feedback, utilizing insights to improve services and optimize operational efficiency.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Maintained bookkeeping and excise records
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
Executive Assistant
Waterfront Capital Corporation
West Vancouver, BC
09.2007 - 09.2009
- Supported preparation of meeting materials and presentations for internal and external stakeholders.
- Assisted in organizing travel arrangements, including itineraries and accommodations for executives.
- Maintained filing systems and electronic databases to ensure efficient information retrieval.
- Conducted research on various topics to provide background information for decision-making processes.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Maintained computer and internet updates with on-call IT
- Maintained property of the building by scheduling general maintenance, cleaning service and landscaping
- Maintained duties with the in-house lawyer: dictation, organize stakeholder packages, organization of files.
Education
Bachelor of Arts - Psychology
University of Western Ontario
London, Ontario06.2003
Skills
- Administrative support
- Travel arrangement coordination
- Interpersonal communication
- Problem-solving skills
- Teamwork and collaboration
- Relationship building
- Documentation and recordkeeping
- Phone etiquette
- Microsoft office
- Friendly, positive attitude
Languages
English
Full Professional
Timeline
Administrative Assistant
Weeda Stamps Ltd.
02.2022 - Current
Flower Arranger and Rose Grader
Eurosa Farms
03.2019 - 08.2021
Artist
Healing Helen Art
11.2014 - 12.2019
Tasting Room Manager
Devine Winery
10.2009 - 10.2013
Farm Manager
Good Life Farms
09.2009 - 06.2021
Executive Assistant
Waterfront Capital Corporation
09.2007 - 09.2009
Bachelor of Arts - Psychology
University of Western Ontario