Helen Williams
Burnaby,BC
Summary
Customer service professional with years of experience within admin and hospitality positions. Committed to providing high-quality service by listening to customers’ concerns and responding quickly and efficiently to satisfy their needs. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server, Assistant Content Creator
Dinakis Mediterranean Grill
09.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked as a team with the other servers and kitchen staff.
- Took a leadership role by training new hires.
- Exceeded sales target by 7% by up-selling appetizers and drinks based on specific tastes and interest of diners.
- Assisted the social media manager with taking content for Instagram and planning out the feed.
Service Receptionist
Westwood Honda
06.2021 - 09.2021
- Called clients and answered phone calls on a 6 line system, handling correspondence, transferring them to the appropriate department.
- Greeted incoming customers and directed them accordingly.
- Developed a filing system for organizing client service history.
- Drove cars from our supplier to the dealership.
- Ordered rental cars for clients whose cars were in service and did a thorough check down of it once it was brought back.
Front Desk Receptionist
H&R Block
01.2021 - 05.2021
- Greeted clients in a personalized, friendly, and inviting manner.
- Answered phone calls, took messages, and did client calling of past clients.
- Matched clients to the best-suited tax professional based on their needs and created files for them.
- Handled payments, the closing, and filing of tax returns.
Education
Bachelor of Arts - Communications
Simon Fraser University
Burnaby, BC08.2023
Skills
- Document composition using Microsoft Suite
- Website and Social Media Management using Hootsuite, WordPress, Canva, MailChimp, and Google Analytics
- Graphic Design and Video Editing using Adobe Creative Suite
Technical:
Soft:
- Presenting and speaking in large public settings
- Ability to adapt in stressful environments
- Coordinated with team members to increase productivity and motivation
- Critical thinking and problem solving
Languages
English
Native or Bilingual
French
Elementary
Russian
Elementary
Certification
The Fundamentals of Digital Marketing
Google Digital Garage: The Fundamentals Of Digital Marketing
Learned the basics of content marketing, display advertising, e-commerce, email marketing, local marketing, mobile, SEM, SEO, social media, video, and web optimization.
Timeline
Server, Assistant Content Creator
Dinakis Mediterranean Grill
09.2021 - 08.2022
Service Receptionist
Westwood Honda
06.2021 - 09.2021
Front Desk Receptionist
H&R Block
01.2021 - 05.2021
Bachelor of Arts - Communications
Simon Fraser University
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