Helen Ugwu

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Effectively sold the bank’s products, mobilized and grew deposits liabilities through various products and generated revenues.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

• Monitored activities and supporting systems to meet compliance regulations.
• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
• Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Provided extensive quality assurance training via both in-person and remote teleconferences.
• Analysed raw materials and finished pharmaceutical products, noting their compliance with both Local and International Specifications whilst ensuring the correct labeling and packaging of finished pharmaceutical products.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• ATM Custodian, Foreign Operations, Money Transfer Operator, Head Non-Financial Transactions, Team Lead Financial Transactions
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Analyzed and reported on key performance metrics to senior management.
• Increased profit by streamlining operations.

• Supported business growth through strategic planning and process development.
• Met customer service standards and expectations consistently by effectively communicating and actively listening.
• Streamlined company processes and procedures while enhancing customer satisfaction.
• Made decisions with broad and positive impact on security management operations.
• Organized Management, Weekly and Monthly meetings and training sessions for all members of staff, viz.: Medical Officers, Nurses and all employees.
• Assisted in the recruitment process and attended meetings and functions on behalf of the management.

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• Instructed students in lab by teaching safety protocols for proper use of chemicals and safe disposal of hazardous materials.
• Verified correctly positioned and working eyewash stations, safety showers, fire extinguishers and fire blankets for potential laboratory accidents.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.

• Wrote detailed narrative reports for use in investigations.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Prepared and submitted detailed reports regarding assignments and ongoing investigations.
• Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
• Took delivery of and inspected all materials for the election.