Helen Tesfamariam
Winnipeg,MB
Summary
Proven track record in enhancing cleanliness and customer satisfaction, notably with GDI Services (Canada) LP. Mastered multi-site service and organizational abilities, leading to significant improvements in safety compliance and service standards. Excelled in hazardous material handling and delivering exceptional service, achieving a notable increase in guest satisfaction.
Overview
14
14
years of professional experience
Work History
Janitorial Cleaner
GDI Services (Canada) LP
01.2024 - Current
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
Room Service Attendant
Hotel Zemen
04.2021 - 11.2023
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Waitress
Erusuda Restaurant
06.2019 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier
Dukan Barentu
01.2010 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Duta Secondary School
Barentu, Eritrea06.2010
Skills
- Floor cleaning
- Surface sanitation
- Window Cleaning
- Multi-site service
- Restroom Care
- Organizational abilities
- Safety Compliance
- Waste disposal
- Customer Service
- Health and Safety Regulations
- Hazardous Material Handling
- Interior and exterior cleaning
Timeline
Janitorial Cleaner
GDI Services (Canada) LP
01.2024 - Current
Room Service Attendant
Hotel Zemen
04.2021 - 11.2023
Waitress
Erusuda Restaurant
06.2019 - 04.2021
Cashier
Dukan Barentu
01.2010 - 01.2019
High School Diploma -
Duta Secondary School
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