Helen Shanahan
Lyons Brook,NS
Summary
Dedicated office coordinator with expertise in client relations and organizational skills. Proven ability to enhance customer satisfaction through effective communication and timely issue resolution.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Best Burners
11.2015 - 10.2019
- Managed scheduling, ensuring optimal use of resources and timely completion of tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Call Center Representative
Convergys
07.2011 - 06.2012
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Utilized CRM software to document interactions, maintaining accurate records for follow-up actions.
- Collaborated with team members to enhance service delivery processes and reduce response times.
- Trained new representatives on call handling techniques and company policies, fostering a supportive environment.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
2 Year Business Course - Secretaial
Pictou Regional Vocational School
Stellarton, NS06-1983
Skills
- Schedule coordination
- Office administration
- Customer service
- Client relations
- Scheduling
- Data entry
- Scheduling and calendar management
- Organizational skills
Languages
English
Native or Bilingual
Timeline
Office Coordinator
Best Burners
11.2015 - 10.2019
Call Center Representative
Convergys
07.2011 - 06.2012
2 Year Business Course - Secretaial
Pictou Regional Vocational School