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Associate Principal Engineer

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Dedicated IT Support Specialist and Design Professional with expertise in printer installation, software updates, problem resolution, and customer service.

Experienced professional with a successful track record in the Limousine industry at a reputable USA-based company. As a dedicated supervisor of customer representatives, I have effectively managed and mentored teams to ensure outstanding customer service. My expertise extends to proficiently managing customer financial data and overseeing charges, ensuring precision and accuracy. Regular communication with customers to gather feedback and address any difficulties they may have encountered during our services is a key element of my commitment to excellence. Beyond my professional responsibilities, I maintain a vibrant personal presence on social media platforms. These outlets not only provide a creative space to promote our services but also serve as a means to release stress and explore new horizons. My personal social media presence allows me to engage in a wide range of activities, from travel adventures to experimenting with new experiences, all of which contribute to my well-rounded perspective.

IT Support Specialist with strong experience supporting enterprise environments across both Mac and Windows operating systems. Skilled in device management and Active Directory administration, with a consistent record of resolving complex technical issues.

I am ambitious, professional and reliable with an extensive interest and knowledge of the inner-
workings of the music industry. With 8+ years of experience producing music, videos and my
own promotional tools, I am well-versed in the use of software; such as Logic Pro, Pro Tools,
Premiere Pro and Final Cut Pro. I am also well-established in the use of social media platforms for
marketing such as Facebook and Instagram.
Through mentors at JMC Academy, I have developed a keen knowledge of subjects such as music
business management, music technology, music production, music arrangement & composition, lyrical
inﬂuences, music history & cultures, music theory and ear-training. Through major projects, I also
gained vast experience working in group scenarios to produce ensembles and recordings.

Helen R. Lopez

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Salesperson/Customer Service

Voluntary Worker

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High School Diploma -

CompTIA A+ Certification - Computer Technologies

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Salesperson/Customer Service

Voluntary Worker

High School Diploma -

CompTIA A+ Certification - Computer Technologies

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