Helen R. Lopez
Bakersfield
Summary
Motivated and passionate individual, looking to utilize technical and soft skills as an IT Professional
Overview
1
1
year of professional experience
1
1
Certification
Work History
Salesperson/Customer Service
Airport Shuttle Of Phoenix
01.2023 - Current
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Voluntary Worker
St. Joseph Catholic Church
09.2022 - 05.2023
- Assisted with special events and programs.
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
- Assisted with fundraising activities.
- Encouraged class participation to build student confidence and interest in church teachings.
Education
High School Diploma -
Foothill High School
Bakersfield, CA06.2024
CompTIA A+ Certification - Computer Technologies
Career Technical Education Center
Bakersfield, CA06.2024
Skills
- Windows Troubleshooting
- PC Hardware Repair
- OS Installation
- Customer Service
- Bilingual (English & Spanish)
Certification
- PC Pro Certification pending
- Google IT Support Certification pending
- ISC2 Certification in Cybersecurity-pending
- Food Handler Certification
Affiliations
Josh Caracas,
Computer Technologies Instructor
7301 Old River Rd
Bakersfield, CA 93311
(661) 397-7301
josh_caracas@kernhigh.org
Timeline
Salesperson/Customer Service
Airport Shuttle Of Phoenix
01.2023 - Current
Voluntary Worker
St. Joseph Catholic Church
09.2022 - 05.2023
High School Diploma -
Foothill High School
CompTIA A+ Certification - Computer Technologies
Career Technical Education Center